Originally Posted by ndabunka
This unit doesn't have any issues with the way it hangs or anything like that. My guess would be that this particular screen may have been sitting in someone's inventory for a long time. This should be easily resolved unless there is an issue with the reseller themselves. If that is the case, I will simply return it rather than deal with any complications. I need to let this issue work itself out before airing any specifics on this forum
Here's the update I promised. I bought from a company that "liquidates" electronics. The seller claimed that he had picked it up from Best Buy & that it had been either an open box or return item. He claimed that since it is "essentially new" it even had a 2 year warranty. He stated that he had hooked it up and FULLY tested it and he would be happy to send me a picture of the serial # so that I could verify it actually was the Acoustically Transparent material as that was probably my largest concern as I had not found ANY motorized AT screens under $1K.
Naturally, he didn't want to ship it with ANY possiblity of a mis-understanding as shipping was going to cost $150. He sent me pictures showing the projector in a box with the controls still wrapped like new and based on how up-front he was and all his claims of testing that we came to a price, he sent me an invoice, I paid it through paypal & he shipped it out the next day. It wasn't cheap but I was glad to have FINALLY made what I thought was a good decision on a name-brand Acoustically transparent screen with a good reputation or so I had thought...
Unfortunately, his claims could not have been further from the truth. Upon unboxing it I noticed that the power cord had been "severed VERY near the housing". As some of you may be aware, that is a common method manufacturers use to indicate a defective unit that is not to be re-sold for anything other than parts. They figure that if they cut it off close enough to the housing, nobody can then later try to connect it without rebuilding the power cord and few have the technical skill to do so on most electronics. Of course this immediately gave me the sinking feeling that I was going to have to call the seller and ask for a refund. I HATE doing that as I have been burned previously and didn't want to cost this guy his original shipping + potentially return shipping as well. I scrounged around the box and located the rest of the power cord in a bag with the remote. Another sign that whoever had sold it to him had likely gotten a replacement, cut the cord and then simply re-packed it & sold it to this guy.
This seller had CLEARLY lied about testing anything with that power cord. However, it was late at night and I wanted to see if I could fix it and get it running. It was still a good price as long as I could get it to work so I repaired the wiring & hooked it up to the ceiling and proceeded to lower it. It was slow coming down but I had read that others on here also noted that it was fairly slow so no issue until.... it got about 1/2 way lowered and then the bar DROPPED to the top of my 2-foot tall credenza underneath the screen?!? I thought "Oh Sh!t, the motor failed" but it had not. Since it's a tab-tensioned model I thought that perhaps one of the strings had broken but it had not. In fact, at the time it appeared that whoever had rolled it back into the housing had simply folded it back in instead of fully rolling it up. Afterall, the screen was now more or less in place as it had come down about an inch further than the product description's measurements showed. Never-the-less it was in place and I could set the projectors image and such before retiring for the night with plans to watch a cartoon or something fun with my youngest son in the morning.
It wasn't going to be THAT easy as I was awaken very early in the morning to a loud CRASH. I did not put 2 & 2 together until I walked into the Home Theater to find the images below. Aw CRAP! I guess it wasn't a simple thing & the unit really WAS defective. After inspecting everything I was relieved to learn that there were no tears or rips and even the credenza's glass top had not been cracked. At least there's that.
I proceeded to call the seller, share what I found and informed him I wanted to return it. I have had enough "projects" and didn't feel like tearing the housing apart to find a damaged motor that I would never be able to fix. I explained the cut cord so I KNEW he had not tested it. He argued that either I cut it or that it "must" have been cut during packaging (not unless the packager was also diligent enough to re-pack the power cord into a baggy on the other side of the package). When I asked him how he wanted to handle return shipping he asked me to file a warranty claim. Apparently he has done this kindof thing before and gotten the mfg to cover the replacement. Since he was an electronics company I thought that perhaps he was also an authorized ES dealer & perhaps this was normal. Maybe it really WAS just a mfg defect. I filed the claim with ES and two business days later received an eMail from ES stating that "The seller is not an authorized ES dealer than therefore it was the seller's responsiblity to refund my $'s".
I filed a paypal dispute to start the refund process & informed the seller of the details. He asked why I didn't just "tell them I bought it from Best Buy" like he claimed. I thought about bringing up the entire issue of it being dishonest but instead I simply informed him that I only had HIS receipt so there is no way for me to have sent ES a BB receipt. I could tell he was frustrated but so was I. He said he could refund but wanted me to take the screen off the roller and send "just that" to him & he would refund my $'s once he received it but before I did that he wanted me to see if there was some way I could fix it & he would give me a partial refund. Argh! Just was I had been trying to avoid when I decided not to "build my own" a onth or two earlier!
I could see the writting on the wall (Him claiming I cut the cord, etc) so with few other options, I spent some time with the unit testing the motor which turned out to function correctly so it appeared that just the fabric had become unglued. Perhaps from sitting around his warehouse for a year or two perhaps? Knowning what I now know I suspect that he stored the screen vertically in his warehouse to consume less space or perhaps simply to get it out of the way. I suspect a hot warehouse (South Texas near the mexican boarder) had likely made for a perfect scenario for the adhesive to release. I figured out a way that I could get the roller out of the chassis, re-glue the fabric & re-assemble it all even though that was the LAST thing I wanted to burn time on.
We negotiated about a 50% refund and I worked on it for 2 nights (about 6 hours). Getting that roller out and then back in with a partially unrolled 120" diagonal screen was a B-I-T-C-H but in the end I was successfull in re-building it. I carved up my hands on the metal, bruised a knuckle or two pretty badly as they started to swell. I made CERTAIN that the roller was all the way down when I rebuilt it so that I coudl ensure that there was at LEAST an extra wrap around the roller when fully extended which also helped alleviate the pressure on the new adhesive.
Long story short.... I got a hell of a deal on a very nice screen and I have the war wounds to proven it. A little blood shed always makes me feel like I truly EARNED this one. We watched Independence Resurgence tonight after all the repairs.
In the end I got a $2K retai screen for less than 1/2 the retail price less the refund means that I was able to get this QUALITY 120" 16:9 Acoustically Transparent screen for under $500. Well, the mental & the physical damage as well as the $s!
Epson 5040ub Projector, Elite Screens 120" Saker AUHD, Yamaha RX-A3060, B&W Speakers: Signature 7's, FMP4, CWM7.5s, CCM65s, Rythmik 15" CI Sub, 30' Monoprice Cabernet Ultra CL2, Tiara CI-Pro Series In-wall wiring, Phillips BDP7501 UHD BD Player, Niles 1230 WHA Amp, Xbox, WiiU, TiVo Premiere