I just a had an experience with Elunevision that I thought I'd share. I hate to sound like a shill but I find we're so quick to pull out the pitchforks when something goes bad that sometimes we should give credit where credit is due.
I jumped into front projection in Dec of 2013 with a Mits 7900 on blowout and I had no idea of what to look for in a screen. I originally purchased a Elunevision Triton manual pull down in Grey as it was a living room setup. The first time I pulled it down to use it, it sprung back up into the frame and warped the bottom corners of the image. I also noticed how dim it was and that grey may not have been the best match for my low lumen projector. I called Eastporters and they upgraded me to the Titan Tab-Tensioned screen for the difference in price. That call happened on Dec 26th and I had the Titan on NYE.
Once I got the Titan installed I noticed how much better the white screen was for my usage and was very pleased with the upgrade except the drop-limiter was non-functional. I called Eastporters again and after a ton of troubleshooting and fix attempts, they got me a new motor. It took a while to get that as it came from China but I appreciated not having to send back the whole unit for repair. Once the motor arrived and was installed everything worked great. I was happy with the service I received and moved on to darkening my room and moving away from the "living-room" type theater into a "dedicated theater".
After a few more months, the Titan began to develop waves, as this was the whole point of Tab-Tensioning I was disappointed. I decided that I'd had enough of the issues with drop down screens and I'd pull my plasma off the wall and go with a fixed frame. I contacted Elunevision directly as I felt this was outside the responsibility period of the retailer and asked if there was the possibility of trading up to a reference series fixed screen. Dave at Elunevision replied very quickly (on a Saturday) and we worked out a price I felt was very fair. Nathalie at Elunevision called me Monday morning to proceed and I told her I'd call back on Friday and pay.
Friday morning rolled around I called and before I could finish saying why I was calling she said "Is this Sean?" and pulled my order up. I was impressed with the personal level of service. We got it hammered out and the screen was shipped.
I received it yesterday (three business days from paying to having the screen in my hands) and set out to assemble it. Everything went to plan and within an hour and a half or so I had it assembled and hung.
I fired up the projector and WOW. The reference series is amazing. Not a hint of texture or sparklies. Sharpness has increased and corner to corner uniformity is perfect. The image now looks as smooth and detailed as my Plasma does.
Kudos to Elunevision and Eastporters for making a happy customer and an amazing screen.
Last edited by Thrillho; 06-19-2014 at 06:05 AM.