I got my first HP Model C, 4:3 aspect ratio, 69X92 screen about a week ago. The screen was in good condition but the case had a large dent in it and it wouldn't retract. My dealer promptly contacted Da-lite and they very promptly sent me a replacement (at their cost, one day air!). Got the new screen a couple of days ago. As I opened the box, I saw that it had foot prints on the top of the case and quite a bit of dust on it. It has a minor dent on the case, and a significant wave in lower right hand corner and smaller wave generally on middle right side. I haven't been able to see these waves in my bat cave room when a picture is being projected, unless I open the curtains and side light comes in. There is also wrinkled material on bottom rod (screws holding plate for pull-down ring were put in sloppily, bunching the material around it. The screen retracts, but repeated tries are necessary, and it is difficult to get it precisely located vertically.
Good: I love the HP screen material, Da-lite's replacement response and customer service was first rate (as was the dealer's).
Bad: Da-lite's quality control seems pretty bad, based on my experience (of course, my experience could be anomalous), and/or shipping packaging is inadequate (though the shipping box was not damaged, as far as I could see, for either screen, and they were double boxed and looked adequately cushioned. I am inclining to think that they are coming from the factory this way.
Ugly: Wavey screen material on second screen, bunched material on bottom rod, dent in case.
I haven't decided what I will do. I really don't want to go through the hassle of getting it replaced again. It is annoying to buy a product at considerable cost and still have to accept that it is damaged and flawed after two tries. If I had it to do over, I think I would get a Model B (cheaper), take the material out of it and staple it to my wall and put a frame around it. I have a dedicated theater room, with wall board on walls (making holes easy to repair), so stapling a screen to the wall doesn't seem like a bad option. Of couse, I would have to give up the ability to adjust the vertical height of screen for different aspect ratios. Can I live with the screen I have? Yes, probably. Would I accept it if I saw it at a store? No.
That's a picture of Leadbelly's grave in Shiloh Baptist Church Cemetery Mooringsport Caddo Parish Louisiana (with Arlo Gutherie's guitar picks placed in memoriam). Arlo put them on his grave in 2005 and they were still there in 2012.