I've tried contacting HTDepot about some questions I had and their customer service still hasn't responded, I even sent them another email on Thursday. I'm not usually awake during the day because I work nights and sleep during the day. So, email is way more convenient for me.
I am a bit peeved at this small crinkle and resulting wave at one section of the screen, but it isn't very bad. It's only noticeable if you were playing say a side scrolling video game and you were looking at the lower part of the screen... you can see the geometry is a bit off. Although I've seen CRTs with the geometry off that much.
I'm a noob when it comes to projectors and screens, but it seems like some amount of waves are a given with a non-tab tensioned screen. I guess if I ever upgrade I'll get a fairly expensive tab-tensioned one, but this screen seems to be quite good for the price.
The main issue I'm still having though is the SMELL. I must be especially sensitive to PVC "outgassing". I can remember when I was a kid, absolutely hating the new car smell and it making me ill. This is like that, but worse. At least it is finally subsiding to some degree, but if I watch for any extended period (like a full length movie especially), the migraine starts to creep up on me by the end of the movie. When I first got it, I was sick within 30 minutes though. Hopefully it will have subsided enough in another week or two that I can watch it for an extended period without getting a headache.
Anyone who is sensitive to the smell that can remember how long it took for the smell to become bearable? I don't mind if it smells right up close, but as it is it's filling up the entire room even with the door open and a box fan exhausting air.