Join Date: Apr 2000
Location: Blacksburg, VA, USA
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fircrest - while your experience is definitely disappointing, I'm not too surprised. These places are run on very small margins, and don't have the play that the bigger, full service outfits have. I took mine out of the box and ran it within the 5 days. Had you bought a Stewart screen from a full service dealer your experience, I am certain, would have been different. Those of us (myself included) who can't afford the white glove service and products should not be too disappointed when things don't end right.
If you bought it via credit card, see if you have "buyers protection" or something similar which will extend the warranty and cover the damage.
I'm not all that thrilled with the serious sparkles on my Spectrum, but it's not the end of the world, and for $260 (125" electric screen) it's still a bargain.