Hi all -- after much searching at the end of last year, I ordered a 120" wide screen to hang in front of my flat-panel TV, and mounted on the ceiling.
I found the ordering process easy and Chris' expertise with my many questions to be extremely helpful, and once I got the screen mounted, it's been everything I could have hoped for.
About 4 months into use, I had what sounds like a pretty rare issue with my motor (actually, all Seymour screens now use a different motor than mine), and the screen was stuck in the down position.
I wrote to Chris for help, and he knew immediately what the issue was. His response was prompt.
I was having serious nausea about the idea of dismounting the screen from the ceiling, finding some way to pack it up, and shipping it back out to Iowa. I mentioned this to Chris.
Chris' response was to FLY to my house, in Boston, get a hotel room, all on his own dime, to fix it. He came out in less than a week, on a weekend, and we (really he, I sort of sat there and stared) took the screen down, made some attempt to repair the old motor, and then installed a brand new one, reassembled the screen, and remounted it on the ceiling. Chris also took the time to make a few tweaks to my screen to improve things. It is back to working perfectly.
While I have no doubt that this kind of issue is vanishingly rare and that Chris is not forced to fly about the country fixing screens, I have to say that it was the single best customer service experience of my life. Even after a long flight with a delay in Newark, of all places, and spending many hours repairing the screen on a Saturday night, with both of us tired and hungry, Chris was pleasant, professional, and I can't say enough good things about him or his product.