If I was able to make contact with senior Sony US folks regarding issues on a HS51 years ago, Why couldn't Ekki or German Sony dealers also make contact with senior Sony folks? I ended up speaking directly with senior technical staff at the Sony R&D center in California to resolve issues with the HS51 optical block. I'm just a lowly end user customer. Certainly someone from Cine4home or a Sony dealership should have greater access than I.
Sony Germany has it's own structure and perhaps culture for interfacing with owners and dealers, and if it is lacking, it's a shame efforts weren't made to shake things up. Perhaps efforts were made and were unsuccessful.
I think it is safe to say our host Alan, is an engaged HT enthusiast. He has owned many Sony SXRD projectors over the years. I have no doubt he would be 1st in line to address/report any issues with the SXRD product. It's in his best economic interest to make sure his customers have a good long term ownership experience so that he wins repeat business.
Then you consider Jason, also a HT junkie
. He shoots from the hip and would likewise be among the 1st to expose any issues with a product.
Finally you take the greater AVS member population. Practically any thread will demonstrate how easily owners will rise up when there are issues with a product.
Something is wrong with this picture.
From my vantage point, I see no issues with Sony technical support. I see no systemic problems with the SXRD technology. I see no evidence of an effort to suppress SXRD owners from reporting projector problems.
All I see is an on going effort to perpetuate the reporting of a handful of undocumented observations and attempts to fill in the blanks regarding a problematic business relationship between cine4home/Germany Sony dealers and Sony Germany.
I still insist, it is not the responsibility of Sony or the community of SXRD advocates, to fill in the missing puzzle pieces on a story which lacked credible specifics to substantiate the implication of systemic problems and absentee company policies.
Those with direct knowledge of the circumstances and specifics are free to make that information known, and to date there appears to be a preference to leave the story "as is", with great room for conjecture. Even after it's clear, attempts by others to fill in the missing pieces only serves to cloud the issue and generate further suspicion of Sony and the SXRD technology, there is silence from the original detractors.
Sometimes silence speaks volumes!