Originally Posted by Bob Sorel
Yes, you did Lawguy!
I really wanted to buy the Planar, but I can't buy it through my dealer of choice (right here at AVS
), nor could I trust that I would be able to obtain warranty service from an Ebay deal, so I will probably buy an RS-20 (my second choice) just because I can buy it from AVS and I have no fears about service or warranty. The PD8150 seems like a very good choice, though, for those who are willing to adhere to Planar's distribution model (I'm not). Brian is a really nice guy and a very helpful person, so rather than risk misrepresenting his company's policies, I will defer any questions regarding warranty validity, dealer and territorial assignments, and pricing structure to him.
Ok, I feel that I should speak up here and give my view of this situation. Bob, you contacted me regarding two PD8150's someone was selling on eBay (the seller states is due to a divorce) and if they would be covered under warranty. I asked for the S/N of the unit you wished to purchase so I could check to see if was a legal sale (not stolen). It appears that the eBay seller was not willing to give you the S/N and to me, that is a red flag. If he did purchase them, then he should not have any issue giving the S/N. With regards to the warranty, we offer 2 years from the date of delivery to the end user, excluding the lamp, which has a 6 month (or 1000 hour, whichever comes first) from the date of delivery to the end user. I am trying to protect you from buying a 'brand new unit' that per our records may be out of warranty. I have offered to speak to you directly to see if we can resolve this, and I hope you will.
Our dealer policy is very similar to that of JVC, and possibly less threatening... Here is what is on the JVC website states:
"JVC Professional Products Company sells this D-ILA projector only through authorized Distributors, Dealers and Custom Installers that offer quality support before and after the sale.
JVC expressly prohibits its authorized resellers from selling the DLA-RS1U D-ILA projector over the Internet. JVC is actively pursuing legal action against businesses in violation of its policy for copyright infringement, misrepresentation and fraud. For your protection, and to receive authorized support, JVC recommends that its customers not purchase this model through unauthorized Internet channels."
I would like to get you into a Planar, and if the eBay deal is legit, then I will work with you to see what the remaining warranty is and what else can be done. As for why AV Science is not an authorized dealer any more, I don't know. That is a sales issue, and I am the product guy.
I hope everyone can understand that we have authorized dealers who have a lot invested in us and us in them, and we want to keep them happy and in business. But mostly, we want the end customer, who is spending their hard-earned cash to be happy. If the dealers we have are not satisfying the customer's needs (service, value, location, knowledge), then we need to find new dealers.
We do our best to spend time on the forum to field questions and provide straightforward answers. From what I have seen, we are one of the few manufacturers who do this, and people seem to value a direct pipeline to the people who designed the product.