Join Date: Feb 2002
Location: Anchorage, Alaska
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The service has really been a mixed bag. Tom Bond of Entertainment Experience has been outstanding during both this and the previous (warranty) repair. The down side has been any time he or I have to deal with the "factory." They are slow as molasses in a Fairbanks winter. (or maybe even Delta Junction. Has anyone else has a Ft Greely experience?) That includes waiting on a new shipment of projectors when I originally purchased.
I realized that I was take somewhat of a chance at the outset being a "boutique" company (Note that I am a Dwin owner as well) but it was a way into, what I thought, was a low maintenance projector (LED source) at a price I was will to spend. When it is working, it does keep the gremlin of do I need to calibrate out of my head and I just enjoy what I am watching.
My first thought was Runco. The only fully service home theater dealer here in Anchorage sells them. (and Sony it think but that is not DLP) If this does not work out, (right now I think it will given some time) I am going down there to see what they have and what kind of pricing. Really hoping I don't have to.
Once again, thanks to all for the concern for my plight.
One note: The upside on some savings was being able to use their shipping rates vs. rack rate. Most likely more savings than the cost for the wire transfer.