I need help. I have an RS-50, and I ordered a new lamp from an authorized dealer online. At 334 hours it started go look dark, and at 367 hours, the machine won't turn on, the lamp indicator is on and the bulb is bad. I called JVC, they were rude and wanted nothing to do with it. Had I purchased the lamp from them, they would have helped. I had saved for 5 months to be able to buy a new lamp. My old one had gone so I timed it right to have the new one around the time the first one went. This is only my 2nd lamp since I bought it when it first came out.
I can't believe the support and rudeness. They manufactured the lamp, one would think that after 367 hours a lamp goes bad they would stand by their own lamp. Does anyone know any avenues to get something done about this? His suggestion was to send the projector in for repair, sure, a ton of money to ship and a ton of money only to tell me the lamp was bad. If anyone can help I would much appreciate it. I contacted the dealer but have not heard from them, but probably expecting a negative response there too.