Originally Posted by mark haflich
Please guys. I post and while you don't attack AV Science, all I see is a fire storm that my post giving out the best information I have when I get it causes. Alan, I, and the others at AV Science feel your pain and we want so badly to be able to post good news and have happy customers.
Since I have no reason for the delay, there is no point in speculating why so please don't.
Of course we appreciate the information. Good or bad information is better than no information at all. However I don't think people should just sit on their hands and say nothing about JVC's treatment of its customers and of their treatmen of AVS. As I have said before JVC monitors these threads and they need to know their current customers and potential future customers are upset with JVCs handling of this situation.
It's unfortunate that AVS gets some collateral damage or negative comments but I think or at least I hope that Mark, Jason, Daniel, Alan and all the good sales people working for and at AVS understand that our frustrations are with JVC.
I APOLOGIZE if my comments in any way upset mark or the others at AVS BUT I will not just sit by and pretend I am not upset with how JVC is handling things. And enough of the "JVC didn't realize what a big hit the RS40 would be"
There are RS40s out there but for some reason JVC isn't sending them to AVS. Yes I could have purchased my RS40 from another dealer but that's not how I was raised. I was treated EXTREMELY fairly by Alan this past summer when my RS20 failed. I told Alan at that time I'd make my next projector purchase from AVS and I will stand by my word. Maybe it's the 25 years I served in the military but my word means something to me.
The funny thing is JVC could fix most of this simply by having one of their officials post on here. One thing that I have learned in life is that when something negative happens it's an opportune time to turn it into a positive. This is a great chance for JVC to make a huge PR
I'll try not to post anymore rants on here. However the only way to fix a problem is to speak up and even acknowledge there is a problem. I'm sure when all is said and done we will have our projectors and AVS will make an apology to it's customers. However I don't want an apology from AVS. They hav done nothing wrong. I want an apology from JVC and some other form of compensation like extended warranty a bulb free emitter or pair of glasses. JVC SHOULD make this right.
In conclusion. I am very happy with AVS and mark (my salesman). Alan is a man of his word as is Mark. And I'm sorry if my posts cause some backlash towards them.