Originally Posted by sner
All I can say is: be patient. I got a reference #/event ID when I called and they asked me to fax in my receipt which I did. Then the following occurred:
1. I call back and they say my documentation is insufficient since it just showed $28K charge from my dealer(for the 1100ES and puck package) but was not an "official receipt".
2. OK I call the dealer and ask him to fax in proof; he says OK.
3. I call Sony back but they do not have anything from dealer.
4. I ask dealer to resend fax which he does and also calls Sony for me.
5. I call Sony back to confirm. They say it they have the fax and it is being reviewed by the "verification department" which is in a different location.
6. Finally, I just get a call from "Robert" in the national office about the 10 free movies. I said I thought it was a $300 credit voucher.
he says it is $300 but thinks it must be applied to the original 10 movies. Whatever...
7. He says he will personally follow up with the "verification department" and call me back in 1-2 business days.
Who designed this business process????
Sounds like a PITA to me.
Guess the left hand doesn't know what the right hand is doing...
For me, the main reason for doing the upgrade is to make it a bit more future proof.
I have DSL, and even though it has 2.5K down,I would still have long download times to even get a movie, I think that I will just put the puck on ebay at a good price to recover some of the cost of the upgrade.
The only way downloading 4k movies will be practical will be a gigabit downloads off of satellite.
Sony should provide a satellite service for downloading movies. They could provide an integrated receiver DVR to replace the puck.
The subscribers to this service would order the movies on line, and then have lighting fast downloads of their programs.
With current internet service, ATT monitors how many gigs of use there internet subscribers use, and after a set amount, they charge for every gig after that.
So not only will you pay the $30? for the movie, will be paying for all the extra amount of use.
Will just wait for 4K bluRay. At least once you buy the movie, you have it for ever, or can resell it after watching it.