OWNERS Thread for the Panasonic PT-AE7000U 3D Projector - Page 149 - AVS Forum
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post #4441 of 4449 Old 09-03-2014, 09:15 AM
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Originally Posted by ckenisell View Post
I would say that it's a pretty good assumption to say that Panasonic won't help. I sent my entire unit in when the ghosting was so bad. I got it back in the same exact shape it was in when I sent it.
I am curious what their tech support story was? Did they say that they couldn't duplicate the issue with your projector? Did they do anything to it in regards to part replacement or firmware update at all? And did they have you send it to an actual Panasonic facility or just a 3rd party repair center?
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post #4442 of 4449 Old 09-03-2014, 11:34 AM
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Originally Posted by deano86 View Post
Did they say that they couldn't duplicate the issue with your projector?
No. In fact, they didn't "say" anything. They just shipped it back to me with a sheet that detailed the answer to your next question:


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Originally Posted by deano86 View Post
Did they do anything to it in regards to part replacement or firmware update at all?
Yes. They replaced the bulb and updated the firmware. This, however, did not resolve the issue. I even got on the phone with a fellow AVS member and 7000U owner who was not having the issues. We tried to duplicate his settings, but the ghosting remained for me. And it's not even slight ghosting. It's just not watchable.

This is what it looks like through my Panasonic Gen 2 and Gen 3 glasses Left eye:


Right eye:


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Originally Posted by deano86 View Post
And did they have you send it to an actual Panasonic facility or just a 3rd party repair center?
Panasonic Facility

Chet

Last edited by ckenisell; 09-03-2014 at 11:39 AM.
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post #4443 of 4449 Old 09-03-2014, 04:05 PM
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When you got on the phone with them after you got it back, what did they say then? Obviously they didn't even bother to test the 3D! When you go into the 3D settings menu and make adjustments, does anything change at all? Image swap, etc.. Obviously there is no difference when using a different blu ray player either?
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post #4444 of 4449 Old 09-03-2014, 05:13 PM
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I didn't bother calling them about it. I had already spent an arm and a leg shipping the thing to them. No point spending it again.
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post #4445 of 4449 Old 09-03-2014, 06:46 PM
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Originally Posted by ckenisell View Post
I didn't bother calling them about it. I had already spent an arm and a leg shipping the thing to them. No point spending it again.
That ghosting is shocking, not even mine is that bad on a bad day

definitely a defective unit...
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post #4446 of 4449 Old 09-03-2014, 06:49 PM
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By the way, is there a way to update the firmware ourselves or do you have to send it in for Pana to do it?
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post #4447 of 4449 Old 09-04-2014, 05:03 AM
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By the way, is there a way to update the firmware ourselves or do you have to send it in for Pana to do it?
I believe it has to be sent to Panasonic.

I have a little more time to dedicate to this issue. Let me share what I have:

First, let me say that those photos above are when the projector is in "Normal" picture mode.

Here's what I get when switching to "D-Cinema" picture mode:

D-Cinema Left Eye:


D-Cinema Right Eye:


Normal Left Eye:


Normal Right Eye:


D-Cinema Left Eye:


D-Cinema Right Eye:


So, as you can see, D-Cinema Picture Mode yields better results, but the crosstalk/ghosting is still there. I really do feel like it's a combination of this projector and the Da-Lite screen that I'm using (High Power Screen). The "3D EYEWEAR BRIGHTNESS" setting in the projector is set to [LIGHT]. I really don't feel like I should have to compromise screen brightness for reduced crosstalk. Setting it to [NORMAL] or [DARK] is just too dark to enjoy. I have calibrated the projector using Spears & Munsil HD Benchmark 3D Blu-ray (in both 2D and 3D modes and storing the settings into the projector). I also confirmed the 2D settings using Digital Video Essentials BD AND Disney WOW BD. My only other option would be to pay an isf calibrator to come in and perform a professional calibrator (which I am considering).

The 2D looks really nice on this projector (although not as nice as my 65" Panasonic Plasma VT30), but still really nice. The 3D on the other hand is unwatchable. I put in a 3D disc on my plasma and, Holy Moley, the plasma 3D is some of the best I've ever seen. It's not 100% crosstalk free, but it's the best I've seen. I'm convinced that active stereographic 3D will never be crosstalk free.

Chet
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post #4448 of 4449 Old 09-04-2014, 06:16 AM
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Plain and simple you have a defective projector.... IF, I would have gotten it back from Panasonic looking like that, I would have demanded to talk to someone who would properly address that problem.... Granted we all know how difficult it is dealing with poor quality 1st level support, but that is what needs to be done.... find a way to get through to higher level support.... Your ghosting issue is not how these projectors just work... They provide a great 2D and 3D pictures... I have no ghosting issues and plenty of brightness using Normal eyewear setting. That really sucks for you... that sort of performance would drive me crazy...
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post #4449 of 4449 Old 09-04-2014, 07:12 AM
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Originally Posted by deano86 View Post
Plain and simple you have a defective projector.... IF, I would have gotten it back from Panasonic looking like that, I would have demanded to talk to someone who would properly address that problem.... Granted we all know how difficult it is dealing with poor quality 1st level support, but that is what needs to be done.... find a way to get through to higher level support.... Your ghosting issue is not how these projectors just work... They provide a great 2D and 3D pictures... I have no ghosting issues and plenty of brightness using Normal eyewear setting. That really sucks for you... that sort of performance would drive me crazy...
I have to agree here. If i send mine back, spend money shipping it to them and it comes back with the same issue heads would roll! I have been watching my 3d movies with normal on the glasses and normal on the projector and not an issue till recently
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