So here is the final story ...
They make me ship it back, even though I could drop it off for them. Just wanted a bright new projector image for the holidays, but that never happened. They received it a day later, and said they were out of stock and would order me another. Which could take a few weeks.
After over nearly two months of waiting (and calling several times to inquire what was going on), I demanded a refund. Was told it would take a week or so ... checked a week later and nothing. Contacted them back and they had no idea what I was talking about ... ... but was told they would process it right away. Another week passes ... .... nothing. Call back, and demand to speak with someone in accounting ... as they now blame the issue with that team ... talk to someone in accounting and apparently they never got the request ...
At least the accounting person confirmed the return and processed it right then and there. Finally, a week later I see the funds in my account.
The story, unfortunately, doesn't end there ... they ship me the replacement bulb a few day later.
So I have to go to the trouble of shipping it back.
Then they charge my credit card again!!!
But finally refund it a week later.
The moral of the story is stay far and away from these guys. Not worth the hassle, and they do NOT sell original lamps from JVC or any other manufacturer. They may be OEM bulbs, but the housing is NOT OEM, so they are essentially selling knock-offs.
There websites entail:http://www.projectorlampsource.ca/http://www.projectorlampsource.com/http://www.documentcameraexperts.com/http://www.projectorlampexperts.com/http://www.projectorlampexperts.co.uk/
All the same company, for peoples reference.
Luckily, I recently saw that JVC Canada had a ebay site for selling the lamps, and they were reasonably priced with free shipping. So I now have an new original JVC lamp in my projector and it looks great!!!
Best of all ... NO PLASTIC SMELL