Originally Posted by ahmedreda
IMO $200 seems resonable if they will pay the shipping both ways. I agree with you that the repair should be for free given that it is a fairly common issue. I had my unit replaced under warranty 3 times one of them for the IRIS issue. I am now using a used W6000 for my 2D viewing and use the W7000 only for 3D viewing as I am out of warranty.
My concern is that the price of repair + price of new bulb will be nearly half of the price brand new units actually sell for on eBay. If that is the case, I might be better selling the projector with issues listed and buying a new projector, as the value seems to have dropped tremendously on this one.
Further, it looks like there is no guarantee the repair will last in the long run based on other comments in the thread.
Also, a stand up company will bite the bullet and repair faulty electronics when there are truly defective parts/designs sold on a large scale. Look at Microsoft and all the money they ate on fixing XBOX 360s for free including free shipping both ways, or Onkyo repairing 809s with the HDMI board failure for free out of warranty.
Part of the reason I bought BenQ is I heard they had great customer service, that appears not to be the case. They included a part that was obviously defective on a large scale given the large number of units affected (BenQ on the phone even admitted so), yet they will not stand behind their defective product.
I will try some alternative consumer protection avenues and see where I can get... :/