Join Date: Aug 2009
Location: Amish Country Lancaster, PA
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Wow, I finally got a response from Epson Support from my email I sent them through their website support page on April 6. They actually sent me their FTP link to the firmware upgrade! I already got the firmware from this forum, but evidently they are now willing to distribute the firmware to the general public, if you press hard enough... I did tell them I already have a Windows XP laptop and mini-USB cable.
The info below is for you specifically. If you know of someone that needs help with their projector they should be referred to call or email Epson Support.
Since you have a laptop with Windows XP and Mini-USB cable required to do the upgrade, here is a link to the firmware files and instructions;
The link or FTP path to the FW 104 files is here:
or if you have trouble, try to navigate to this link:
If you need any help with the installation / instructions, please call the PrivateLine at 1-800-637-7661 (Requires a PIN authorization found on your PrivateLine card that came with the projector's documentation). The PrivateLine is available from Monday through Friday 6AM-8PM (PT) and Saturday 7AM-4PM (PT) for the duration of your warranty.
If you no longer have the PrivateLine card, you can speak with a projector support specialist by calling US: (562) 276-4394 from Monday through Friday 6AM-8PM (PT) and Saturday 7AM-4PM (PT) or Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday (except holidays).
Please tell the support Rep that you need assistance performing the FW104 update and ask to speak with the Advance Product Support (APS) group.
Should you require further assistance, please reply and reference incident ID: . If you have a different support issue, submit a request via our U.S. or Canada Support Site and we will respond in a timely manner.
Thanks for your patience in this matter.
FEEL an awesome 3D Blu-ray movie in the Frey Theater - Now with projection in glorious "FREYMAX" 3D!