My JVC DLA-RS40 died on Sunday, it was only 600 hours old. I should have seen the signs that something was wrong. It started locking up when I would try and shut it down. Occasionally it would go dark when changing refresh rates. Both required cold, hard plug pulling to resolve. At around 300 hours 3D was shot with the most horrific of cross-talk. Finally, on Saturday when my wife and I went to watch a show it gave me two solid reds and one flashing yellow. After pulling and reinserting the cord, it started again. For the last time.
So now with July 4th movie nights in peril, I've started the tech support process and I plan on documenting my experience here.
I made my first call yesterday at 2pm MST. After waiting on hold for 30 minutes I talked to a pleasant guy who mentioned that the entire thing might be the result of a bad lamp (likely for 2/3 of the problems). Without mentioning anything about my warranty not covering defective 1st generation lamps, he had me send in some photos of it, along with proof of purchase (May 2011). The lamp was definitely toast.
Now being the impatient man that I am, I waited exactly 24 hours to call back. See, in that 24 hours we've had a family emergency and I'll not be around to do things like ship projectors to service centers. This next guy was very hard to understand, and very quick to explain that the lamps only have a 90 day or 300 hour warranty, whichever comes first. I asked him how long my lamp should last (2000 hours at least) and if JVC thought that the lamps death 1400 hours before then was okay (I was miffed). He gave the appropriate 1st tier tech support response of "we think it is out of warranty." He then said that the locking up of the projector sounded fishy and asked for the same photos, which I forwarded to him. He promised to take them to the "team" and get back to me ASAP.
So... will I be asked to pay $500 for a lamp that might go out in only another couple hundred hours? Will I be forced to pay a fortune to mail this to California and hope they can reproduce the problem (and definitely miss the movie nights)?