Official Owners' Thread, Panasonic PT-AE8000U (US version) PT-AT6000E (European version) - Page 144 - AVS | Home Theater Discussions And Reviews
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Old 03-25-2015, 06:46 PM
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Quote:
Originally Posted by wdaub1 View Post
Got the RMA and took it to FedX at 12:30 for return and got tracking info on the new projector which had been sent at 9pm the same day and should have the new one Wednesday. Could not ask for better service than that by VisualApex.
Just hope this new one is issue free
Just a quick update. Received my new AE8000U from VisualApex today and quickly set it up. Everything seems perfect out of the box so far. Will give it 25 hours or so before I do a full calibration but happy so far. Really like to commend VisualApex for their great customer service.
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Old 03-26-2015, 11:28 AM
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Quote:
Originally Posted by 645824 View Post
To all,

This is a follow-up to my previous posts on this topic (post# 4243 and 4264).

I received a new projector from ProjectorPeople and sent the old one back to them. The two attached photos show the comparison between OLD and NEW.

The old one really was bad... On the new projector I can see individual pixels as well defined squares. On the old projector, everything blurred together; and bloomed.

The settings are otherwise the same between the two projectors.

"old" = LOAD = old.png
"new" = FOCUS = new.png

Thanks,

Scott
I have gone through quite a number of AE7000 and AE8000 units. I have never seen one that looks as good as the new one you have. The first picture is much closer to what I've come to expect from these units. If I had received one that looked like yours I would have been blown away. I have come to the conclusion that Panasonic has terrible quality control. My entire experience with them was just round after round of disappointment and frustration.

If anyone followed my experience through the AE7000 thread and AE8000 thread you know that Panasonic damaged my projector during repair and then took months and a BBB complaint to do anything about it. In that time their e-mail response time went over a week PER E-MAIL! When calling them on the phone the support representatives simply stated that the engineers were in possession of the projector and had not responded to their status inquiries. This went on for a long time. After my complaint with the BBB they relented and sent me a new PT-AE8000U. After a few hours it developed SEVERE blooming. Nothing would correct it. It looked awful. It was not watchable. I sent it in for repair. Another two weeks with pretty much no information. My wife called the rep that had been assigned my issue after the BBB complaint and he asked if I had used the unit in a place with smoke or a fog machine. Of course I used it in a theater room with no such environmental issues. They had apparently sent the unit to Japan trying to diagnose it. He stated that they had sent me a replacement unit the day before. I knew that was nonsense as I get alerted almost immediately by either UPS or Fedex when a shipping label has been created for a delivery to my house. About an hour and a half after the phone call they created a shipping label and sent the projector out that night. The projector that arrived was good enough for me to feel comfortable selling. I'm done with Panasonic projectors.

I purchased a Sony VPL-HW55ES from AVS. It has been amazing. It is a better projector in every single way. It wasn't cheap but how much is my sanity worth? Anyway, don't let Panasonic support push you around. They will call you a liar if you show them pictures like the one on the left of the quoted post. They will say you are intentionally taking an unfocused picture to exaggerate perceived issues with your unit. If you tell them it is the best possible focus they will call you a liar even more bluntly. I had to record a video of me focusing back and forth over the focus range before they would accept that the unit couldn't be focused. They are unprofessional and they refuse to believe that their projectors are defective. Give them the chances they deserve. If they aren't making it right then file a complaint with the BBB. Don't wait as long as I did.
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Old 03-28-2015, 09:40 AM
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Issues with Ptae8000u

So I've had this projector since it came out and I have always had hdmi issues. It is connected to my Integra 70.2 receiver which was sent it for a total overhaul and I asked them to replace the hdmi board which they did do. What was happening was when I turned on the stuff, it would just flash black at the inputs. Still does it but I've found that I switch inputs on the receiver and then back again or on the projector and then back again to the input that I want to watch and then it will usually lock in. I have a 4k high end hdmi cable running to the projector from the integra. The integra is only running in "pass through mode" and what is more annoying than anything is it will have a quick freeze of the picture on a routine basis. Easiest way to see this is when the credits are rolling and as they move up and you can see the people's names horizontally the whole picture will almost skip back a frame or two dropping the writing down and then continues up. It is very annoying. I don't know if there is a way to capture it? Suggestions on that to be able to post. I've even tried running the source directly through to the projector. Still does it.
Any help or suggestions would be great.
Thanks
D.
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Old 03-28-2015, 10:56 AM
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Quote:
Originally Posted by 645824 View Post
On the new projector I can see individual pixels as well defined squares.
That's the best focus I've seen so far; I replaced mine under RMA and it's still not that good.
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Old 03-28-2015, 01:07 PM
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AE4000U owner: Should I pull trigger on AE8000u?

Greetings,

For the past several years, I've been a very happy owner of an AE4000u. In our setup, we have a full wall painted specially for projection, and therefore have full freedom on CIH. Every movie is sized to its optimum ratio (or pretty close).

Based on this experience, we only want a projector in our setup that is as flexible and smart about ratios as the AE4000u, and I'm not sure there's anything out there as smart as the AE8000u for that (please correct me if I'm wrong).

The AE8000u has a rebate going right now that brings the price down substantially; our AE4000u has 1552 hours on the original lamp. 3D is a "nice to have" (especially since we'd need to spend extra for the glasses, probably four pairs). But, we may be getting closer to time to replace the lamp, so there's a cost calculation there (e.g., are we better off buying a new projector that has a new lamp than buying a new lamp for an old projector).

Thoughts?

Thanks!

Tiger
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Old 03-28-2015, 06:08 PM
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I have a peculiar issue with my new ae8000.

When I start the projector, it randomly shuts off after 10-30 seconds. I then turn it back on and it is fine for the day/night.

My project is connected to a Pioneer VSX-1124K receiver (via 40' redmere cable), which is itself connected to a Roku 3. The projector turns on the Pioneer via hdmi. I have the Pioneer to send the Roku 3 video through even when off. The projector also sends a 12V trigger to my screen.

I am not sure if the bulb is failing to stay on after initial start, or if there is an hdmi protocol issue that is causing this.
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Old Yesterday, 10:43 AM
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February/March quality problems?

Quote:
Originally Posted by Pyxle View Post
That's the best focus I've seen so far; I replaced mine under RMA and it's still not that good.
Another poster mentioned that quality in February/March has been worse than previously. Since the 8000 is now at "close out" pricing, I suspect that they are just clearing remaining inventory?

Interestingly, the blurry issue is a function of the lens shift. The "NEW" photo that I showed is for straight ahead at my screen (normal positioning). But if I introduced a large lens shift then the blurriness reappears (2 pixels). Fortunately, I don't need to point the "NEW" projector that far off. The "OLD" projector had the same lens shift to point at my screen.

So I suspect that there was a lens issue, or a lens alignment issue. Moving the lens shift around to some positions would be clear, but other positions would be blurry. So it may be the luck of the draw of how the lens was installed...


Regardless, if getting an LCD projector I highly recommend buying a projector that you can open and demo first. Or one that you can send back easily (ProjectorPeople's support was excellent in returning the old unit and I didn't have to deal with Panasonic support). This was my first LCD projector -- all of my previous projectors were DLP which didn't seem to have any of these sorts of issues (and didn't have lens shift; the image just appeared in the right place).

Thanks,

Scott
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Old Yesterday, 10:50 AM
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Quote:
Originally Posted by 645824 View Post
Another poster mentioned that quality in February/March has been worse than previously. Since the 8000 is now at "close out" pricing, I suspect that they are just clearing remaining inventory?
Yeah I think so. Getting worse and worse. Apparently the ones with lenses made in Japan years ago were better and that's what all the reviews at the time it came out were based on. These lens assemblies are China I believe.

Quote:
Interestingly, the blurry issue is a function of the lens shift. The "NEW" photo that I showed is for straight ahead at my screen (normal positioning).
Oh, ok. Maybe I should hang mine from a rope in the middle of the room. (Joke.)

I am gonna give up and get a Sony 4K of some kind now that they fixed the latency problems. I bought this projector because of latency and CIH but am very disappointed. This projector is a bad deal at any price now because of the poor focus.
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Old Yesterday, 12:32 PM
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I thought I would relay a quite positive experience with Panasonic support for the 8000 that I just had. I've read this entire thread and am aware of the not so pleasant experiences some have had with Panasonic so was bracing myself to do battle.

After purchasing one last November during the Black Friday sale from Projector People the picture quality was quite good out of the box but after 2 months and about 240 hours convergence started to become really bad to the point where it became intolerable to my eyes. I sent photos of the problem to Panasonic support and they replied the next day requesting a few additional photos of the issue. After sending the requested photos they promptly issued a repair order the same day through Heartland Services. About a week after shipping it to them it came back with a picture better than ever, at least as good as those posted by 645824 a few posts back, with virtually no mis-convergence. Heartland ended up replacing the optical block and did some cleaning which appears to be a fairly common repair for these units. Now I'm keeping my fingers crossed that it stays this way over the long term.
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Old Today, 10:12 PM
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FWIW, I use PS3 glasses for 3D with the 8000. At something like $7 a piece from Amazon, it was a no-brainer. They're a bit too big for my 6 year-old daughter, so I ordered a pair of Quantum 3D pink kids G7 glasses, also off Amazon. I could have sworn I saw on the site at the time that they were good for the 8000. Well, turns out they are NOT, and the Amazon page has been updated now stating that. I had a good talk with Quantum 3D today, and they don't make ANY glasses that are useable with the 8000, unless MAYBE you buy Panasonic's IR emitter as well. (something like another $220--no thanks) I'm not just stuck with dead glasses, though, because we can use them on another 3D TV we have in the house. And my daughter can still use the PS3 glasses. They're just not the best size fit for her.
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