Originally Posted by robininni
B&H Photo said 1 year and the Panasonic Service Center says 90 days.
I've owned Panny pjs for years and traditionally I've always heard "90 days". If Panny told you 90 then that's pretty much it, however if you have a direct correspondence from B&H that says "365 days" then it is possible
if THEY are a service center that they'd feel obligated to honor that quote if
you bring it to their attention with documentation.
A repair price of "$1247" sounds more like a replacement with a new one at their effective cost price. I kind of doubt you'd actually get back the same projector, but who knows?
Lastly, if I'm not going to get it repaired, and I don't want the projector any more, why should I pay them the $130 diagnostic fee?
Because they spent time and labor to open it up and work on it. If however they kept these fees secret from you and said merely "We'll let you know", then that's a slimy way to do business. Did you sign anything or were you ever given a statement of repair conditions?
I'm not sure how your refusal to pay this fee and allow them to do as they feel fit with the dead unit would hold up in court if they pressured you to pay that fee, which I kind of doubt they'd bother pursuing if you don't. Ethically, if they kept this price information from you prior to their work, and you can show that they did, my personal belief, but I'm not a lawyer, is that they'd lose in court. What, for example, would keep them from asking for a "$10,000 diagnostic and disposal fee, please"?