Originally Posted by deano86
Are you using a 3rd party warranty service? Panasonic is rembursing you for shipping the projector to them? I honestly didn't think it worked that way... That's surprising... but a very good thing considering all the work you have had done... Seriously though, you are reaching the point submitting a case for the lemon law... It varies state by state, and in many cases.. seems to mainly apply to autos, but in essence, if a product fails too many times while under warranty, you can request a purchase price refund or product replacement. If your environment is not excessively dusty then I would say there was or is still a defect in your lamp/optical block/intake filter assy. Just curious, do you always run in normal lamp mode?.. .with the fan running at it's high speed?
I am UK based and the pj has been going direct to the Panasonic repair centre at no expense to myself. I wrote a lengthy email to them expressing my long term concerns about the pj, requesting under these somewhat abnormal circumstances that they extend the warranty to a further 2 years free of charge, it is an option over with an extra charge. They rang my personally yesterday and told my flat out no. I argued that there is a law in the UK stating that all electrical items have to fit for purpose for a certain period of time and this machine is not going to achieve that! Their arguement being that dustblobs are not covered by warranty and thus far they have gone above and beyond already with repairs as there as been no charge.
They said that there was an excessive amount of dust inside the machine so much so that they are left somewhat bewildered, suggesting that is I never maintain the pj correctly. I was asked if I clean the filter every 100 hours. I was offered a phone call from their commercial side on "projector maintainence" ...... I kid you not...... You can only imagine my response to that !
I suggested, was it possible that there could be something not right with the airtake, filter side of the pj, they did not know as that has never been checked, so that will also be looked at now.
A loan unit was offered, until my was repaired and to swap with mine if I wanted, I declined. Too much time has passed to set up a loan unit, and I do not want a refurbished B stock as a replacement for mine.
So the tech support manager is calling my back Thursday to further discuss the machine.
I run the projector in normal lamp mode, I like the extra brightness it offers over eco, and yes the fan is much louder in that mode, but nothing to excessive.
You correct about the lemon law and it is very much the same over here and that may well be the route I will head down.
All of this is real shame, when the pj is fault free it is a great piece of kit, but I have no confidence right not that it will last, repair free in the long term.