Official Sony VPL-HW50ES Owners Thread - Page 73 - AVS Forum
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post #2161 of 3446 Old 07-10-2013, 07:20 PM
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Quote:
Originally Posted by jason4vu View Post

I had to get the external emitter for my glasses to sync up as well. The only way mine would sync up is if I turned around and looked directly at the projector. Mine is also ceiling mounted about 17ft. from screen

Grrr. $4000 and because of a design flaw we have to pay another $80. Not cool.

I just ordered some of the Playstation glasses, maybe that'll fix it. If not I'll call Sony and the ht shop.

Frustrating.
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post #2162 of 3446 Old 07-10-2013, 07:30 PM
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Quote:
Originally Posted by Stauff View Post

I'm using a Aurum 35 ft High speed HDMI, the other was a mediacom...

If i had to guess it is a problem with one component or the other...the challenge with HDMI is figuring which.

I cannot see the reciever since it is in another room.

I have ARC and HDMI (Control?) enabled maybe if i turn that off i can determine which component id effecting it.

I did initially think it was a power supply issue since my first observation was during a storm but there have been, ithink, at least one ocurrence every time i use the theater.

Any other thoughts?

I think its your aurum 35ft cable. I had the exact same cable and experienced the exact same problem with two projectors. I ultimately went with a different cable and no more problems.
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post #2163 of 3446 Old 07-10-2013, 08:03 PM
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Quote:
Originally Posted by mbuck View Post

Grrr. $4000 and because of a design flaw we have to pay another $80. Not cool.

I just ordered some of the Playstation glasses, maybe that'll fix it. If not I'll call Sony and the ht shop.

Frustrating.
Bought six of the ps3 glasses. Same problem. I do like the playstation glasses though(10 $ each as best buy)

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post #2164 of 3446 Old 07-11-2013, 09:29 AM
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Quote:
Originally Posted by mbuck View Post

Was told by online support that I need to update my projector (to fix 3D transmission problem). Of course he didn't know how to do this, but when I went to the website it looks like it has to be done through a computer.

And only PC?

Is there any workaround for this? I only have Mac products.

Where did you find this firmware upgrade? I ask because I'm on the Sony support page right now and don't see it, you referenced that support said it fixed some sort of 3D transmission problem which is my only current issue - though there really isn't any way to know if it would actually fix the issue I'm seeing. On 3D cable (both VOD and broadcast) I have an apparent loss of sync every 5-10 seconds, blu-ray 3D is perfectly fine.

Home Theater Build in Progress (Contemporary living room, Klipsch RF-7 II 5.2 audio, Sony VPL-HW50ES Projector, Da-Lite 16:9 159" HP, recessed Mid Atlantic rack, etc)
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post #2165 of 3446 Old 07-11-2013, 10:13 AM
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^^^^AFAIK, firmware upgrades for the Sony are not issued to consumers.  I'm sure Mike or someone else from AVS can confirm if there's even an upgrade available?!

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post #2166 of 3446 Old 07-11-2013, 10:18 AM
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Originally Posted by jkasanic View Post

^^^^AFAIK, firmware upgrades for the Sony are not issued to consumers.  I'm sure Mike or someone else from AVS can confirm if there's even an upgrade available?!

This is correct, end users cannot update the HW50.

@ MBuck - is the IR emitter on the lower right hand corner (facing the projector) completely clear of obstructions? The sender can easily flood my 142" screen and didn't have sync issues in general once I made sure the HW50 was clearing the edge of my stand that I use for testing the various projectors.
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post #2167 of 3446 Old 07-11-2013, 10:25 AM
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That makes sense regarding the update. I sent Sony support an email with my issue to see what they suggest.

Home Theater Build in Progress (Contemporary living room, Klipsch RF-7 II 5.2 audio, Sony VPL-HW50ES Projector, Da-Lite 16:9 159" HP, recessed Mid Atlantic rack, etc)
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post #2168 of 3446 Old 07-11-2013, 11:04 AM
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Quote:
Originally Posted by Done Deal DR View Post

Where did you find this firmware upgrade? I ask because I'm on the Sony support page right now and don't see it, you referenced that support said it fixed some sort of 3D transmission problem which is my only current issue - though there really isn't any way to know if it would actually fix the issue I'm seeing. On 3D cable (both VOD and broadcast) I have an apparent loss of sync every 5-10 seconds, blu-ray 3D is perfectly fine.

Their online support only said I needed one, I didn't see if there was one available only that I'd need to download Image Director which is PC based.

Can't update, have to buy an $80 part to fix a $4000 projector...as much as I love my picture, they've not made me a fan of Sony's support.
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post #2169 of 3446 Old 07-11-2013, 12:21 PM
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@mbuck:  Have you checked your serial number against the ones that "buzz" where Sony was sending out the external emitters for free?  MIght be worth another call to Sony CS...especially if you think you hear buzzing! wink.gif

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post #2170 of 3446 Old 07-11-2013, 02:39 PM
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Ivanhoek...what cable did you end up going with?

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post #2171 of 3446 Old 07-11-2013, 02:48 PM
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@Stauff:  Still puzzled at why your AVR was cutting out.  Did you ever confirm it actually lost power?  If so, I'm not sure how an HDMI cable is going to solve your problem. In any case, if you're convinced that's the issue then several users with 35' or longer runs have had success with the Monoprice Redmere cables (not the ultra-slim but the regular Redmere).  They are directional so make sure if you get one that it's installed correctly.

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post #2172 of 3446 Old 07-11-2013, 04:02 PM
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Quote:
Originally Posted by Stauff View Post

Ivanhoek...what cable did you end up going with?

I ended up with blue jeans BJC series-1.

And, yes your AVR would appear to lose sound since losing sync to the display causes another hdmi handshake at the source.
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post #2173 of 3446 Old 07-11-2013, 07:33 PM
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I have been out of town all week but will begin further troubleshooting tomorrow.

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post #2174 of 3446 Old 07-11-2013, 07:37 PM
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Quote:
Originally Posted by jkasanic View Post

@mbuck:  Have you checked your serial number against the ones that "buzz" where Sony was sending out the external emitters for free?  MIght be worth another call to Sony CS...especially if you think you hear buzzing! wink.gif

Good thinking, I didn't have to go that route though.

Phone support was not only useless but frustrating as he acted like I was putting him out calling in. Fortunately Sony's Twitter feed proved to be successful after going back and forth a few times today. They've sent a transmitter out, at leastI was told they did.

So if you ever need support I'd go with @sonysupportusa instead of the phone.
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post #2175 of 3446 Old 07-11-2013, 08:09 PM
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Anyone know what Sony's problem is with maintaining supply of these projectors? I ordered mine 25 days ago from AVS and still can't get an answer as to when the projector will be on hand to ship.

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post #2176 of 3446 Old 07-11-2013, 09:59 PM
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Quote:
Originally Posted by Steve Ruddy View Post

Anyone know what Sony's problem is with maintaining supply of these projectors? I ordered mine 25 days ago from AVS and still can't get an answer as to when the projector will be on hand to ship.

I'm wondering the same thing, I ordered from a different online vendor but am going through the same thing wondering when they will ship. First I was told it would ship by the end of June. Then I was told it would ship by the beginning of July and now I'm being told it will ship by the 15th of July. It seems like Sony is having some real problems putting out these projectors or maybe they are fixing the 3d emitter problems on new machines coming out or something.
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post #2177 of 3446 Old 07-12-2013, 05:21 AM
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I bought mine locally, fortunately he had two on hand.

Interestingly, Sony said they could ship within 2 days if you buy direct from them.
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post #2178 of 3446 Old 07-12-2013, 05:53 AM
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Hey owners of the h50 I am looking to upgrade but I had a question regarding screens for everyone, I made this thread in the screen section but I wanted to put it here too so I would get opinions from actual owners of the projector.

I currently own an elite 100" and moving to a new house I want to use 120" screen.

the elite sable is $309.29 in cinewhite on amazon http://www.amazon.com/Elite-Screens-ER120WH1-Projection-Screen/dp/B00366S0UW/ref=cm_cmu_pg__header

the carada precsion is $868 in brilliant white http://www.carada.com/ProductInfo.aspx?productid=PROJECTION-SCREEN-H118P

and the carada critierion brilliant white is $1005 http://www.carada.com/ProductInfo.aspx?productid=PROJECTION-SCREEN-H118C


Basically what I am asking is it worth it to spend a whole lot more on carada, really just looking for opinions. I have had the carada sample before I bought my elite so I know what the material is like and yes it is SMOOTHER than the elite. I went with the 100" elite I have now simply because of the price, but now I might be willing to spend more. I'm just trying to justify the price difference.

I think I am upgrading from an 8500ub to a sony hw50es soon but getting an elite is still a great way to save money when I am trying to buy a $4k projector.


HELP! Thanks!

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post #2179 of 3446 Old 07-12-2013, 06:29 AM
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For all you other Sony owners, did you get a SquareTrade extended warrantee? Looks like it's about $400.
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post #2180 of 3446 Old 07-12-2013, 07:07 AM
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Quote:
Originally Posted by mbuck View Post

For all you other Sony owners, did you get a SquareTrade extended warrantee? Looks like it's about $400.

If I remember, is that not a four year warranty and with the manufacturer covering the first three years, you would be paying $400 for one extra year?

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post #2181 of 3446 Old 07-12-2013, 07:27 AM
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Quote:
Originally Posted by Threefiddie View Post

the carada critierion brilliant white is $1005 http://www.carada.com/ProductInfo.aspx?productid=PROJECTION-SCREEN-H118C

Basically what I am asking is it worth it to spend a whole lot more on carada, really just looking for opinions. I have had the carada sample before I bought my elite so I know what the material is like and yes it is SMOOTHER than the elite. I went with the 100" elite I have now simply because of the price, but now I might be willing to spend more. I'm just trying to justify the price difference.

I can't say if the price difference is worth it, but I have the HW50ES and a 110" Carada criterion BW screen and have not had issues with either. My Carada screen is now 5 years old and looks as good now as it did on day 1.
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post #2182 of 3446 Old 07-12-2013, 07:43 AM
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anyone bought this projector from bestbuy PCS i had great offer from them

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post #2183 of 3446 Old 07-12-2013, 08:59 AM
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Originally Posted by mbuck View Post

I bought mine locally, fortunately he had two on hand.

Interestingly, Sony said they could ship within 2 days if you buy direct from them.

I don't know whats up with that either. I was told that when I placed my order but decided to wait and save a few dollars. I was given a July 4th date for arrival but still waiting with no update other than they are trickling in.

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post #2184 of 3446 Old 07-12-2013, 10:17 AM
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I placed my order with AVS on June 7 and am still waiting. I'm also waiting for new chairs to come in, so the delay hasn't been that painful. I'm hoping that the chairs and projector arrive around the same time-frame, so that I can reclaim my movie room.

Kurt
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post #2185 of 3446 Old 07-12-2013, 12:37 PM
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Quote:
Originally Posted by ktoolsie View Post

I placed my order with AVS on June 7 and am still waiting. I'm also waiting for new chairs to come in, so the delay hasn't been that painful. I'm hoping that the chairs and projector arrive around the same time-frame, so that I can reclaim my movie room.

Kurt

PM sent. smile.gif

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post #2186 of 3446 Old 07-12-2013, 01:15 PM
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Guys What do you think about film mode? Off or AUTO1 or AUTO2? (for bluray content)

Kind Regards
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post #2187 of 3446 Old 07-12-2013, 02:03 PM
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Quote:
Originally Posted by ktoolsie View Post

I placed my order with AVS on June 7 and am still waiting. I'm also waiting for new chairs to come in, so the delay hasn't been that painful. I'm hoping that the chairs and projector arrive around the same time-frame, so that I can reclaim my movie room.

Kurt
Wow that really stinks. Looks like they my have good news for you based on the pm notice with smiley face!

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post #2188 of 3446 Old 07-12-2013, 03:32 PM
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Originally Posted by cemo62 View Post

Guys What do you think about film mode? Off or AUTO1 or AUTO2? (for bluray content)

Kind Regards

Film mode will be off for bluray if your player outputs 24p. No matter what you have set. For the rare interlaced bluray, use auto1 and if something looks wrong then switch to auto2.
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post #2189 of 3446 Old 07-12-2013, 03:40 PM
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Is it worth buying the Disney WOW BluRay? I have the Sony hw50es and out of the box I think it looks great, of course I'm also just in awe of the huge picture and great look of the projector.

Every now and then we rent a color meter (not sure the exact term) for our media at the church, just wait for that or is this something you use more than once? Maybe I find someone local to ATL and borrow it?

Oh, and is the Disney WOW product the best one? Seems like it from the conversations here.
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post #2190 of 3446 Old 07-12-2013, 03:41 PM
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Quote:
Originally Posted by AV Science Sales 5 View Post

If I remember, is that not a four year warranty and with the manufacturer covering the first three years, you would be paying $400 for one extra year?

Actually it's a 3 year, I thought it started AFTER the manufacturer's warranty. Guess that's an easy skip.
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