Originally Posted by Mr. Hatcher
Yeah, I understand where you're coming from. I myself have been in the technology industry since I got out of High School in '99; I'm 32 now. I've only had one non-technical job my entire career, and that was just a secondary job to make some extra $$$. I'm adept at tackling technical tasks myself.
However, it's just the principle of the matter. If a product I manufactured and sold to consumers turned out defective and affected most of my yield, I would feel obligated to resolve that issue for all of my affected customers at no additional charge, due to my lack of thoroughly testing the product before release. I would send a tech to your home to resolve the issue. I wouldn't even give you the option of shipping the product back to be fixed and then shipped back to you just because of how products are handled in the shipping process. Now if it wasn't a highly sensitive piece of electronics like a PJ, that would be a viable option I would offer. But in this case that would not be an option unless you specified that you wanted to handle it that way.
Plus, if a tech comes out and performs that task for you, you can rest assured that you're totally covered under warranty still.
Running any successful business is all about customer service, in my book.
I agree with you, but I still wouldn't want them to touch my system. Guess I'm just paranoid that way. I also agree that I wouldn't send it back for repairs. The only way I'd send it back is for a refund.
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