Originally Posted by Michael9009
I paid a similar price for a VW500ES that I bought from a local dealer, including delivery to my home. After exchanging three units with horrendous blue thermal convergence shift and colour non-uniformity (shading) problems - all explained somewhere in this thread - I returned this model and went instead for the VW1100ES which is in a completely different class. I paid more for the latter and got an excellent deal, too, but not as good as that for the VW500ES.
YIkes! Three bad units? You've seen pictures of my panel alignment problems with my first unit. Unfixable! The second one Troy sent me works like a charm on my 138" 2.35 to 1 screen.
I lost most of my home theater budget when my house revealed that it had three separate carpenter ant infestations. I had to replace the entire back of the house. But as you can guess, I still wanted a home theater, and great quality, but it would have to be at the lowest price.
So, I found what you found. I had the same questions. Here's what I understand about going with Troy:
The unit is warranted, but you have to mail it to JAPAN for service. Troy will get you an RMA #. It seems to only affect WHERE you send it for free repairs.
You have to change the language from Japanese to English. The manual says english is the default. But it wasn't. The online manual will show you how to find it in the menu despite the Japanese characters. Once you change that, you're set.
Power is no problem. Just use a standard computer still 3 pin plug. NEMA 5-15P to IEC320C13 if you want to be technical.
Troy replaced my first unit with a new exchange and it works great. So there's no worry about ordering and getting stuck with something that doesn't work. From now on if something goes haywire, I put it in the mail. For 2500 savings, it was worth it to me.
I hope that helps. Please tell troy Mark in New Hampshire says hello!