After weeks of anticipation and reading many posts on this thread, my X500 finally arrived on Saturday.
Although I was eventually able to get this unit to accept an HDMI input signal, it didn't take long for me to experience similar HDMI issues already being reported. I realize this issue is well documented here, but I wanted to include my symptoms, since many have not received their X500 yet. I was hoping that my unit shipped with a very recent firmware update, or that I didn't experience this HDMI issue, but no such luck.
I also just logged a call with JVC support. The good news is the support tech acknowledged this issue and said he personally received two very similar calls on Friday for the X500. He said customer feedback on this "wacky HDMI problem" is being collected and forwarded to engineering for review. He mentioned that customer feedback on a new product receives a lot of attention and any trends are reviewed daily by engineering. JVC support claimed that someone would contact me by the end of this week. While it is nice to know JVC was willing to acknowledge the issue, I'm hoping the issue is resolved quickly via a firmware update.
Here is what I am experiencing:
- I mounted the X500 on my ceiling and connected it via a 20' Redmere HDMI cable to my processor, which is connected to a Blu-ray player. I powered everything on and although I could view "D-ILA" and JVC's menu on the screen, I also received "HDMI1 No Input Signal".
- I tried connecting the X500 to my video source (Blu-ray player) directly. No signal.
- I tried connecting the X500 to an XBOX360 directly. No signal.
- I changed a few settings in the JVC menu, hoping for a miracle. No signal.
- I replaced my 20' Redmere HDMI cable with a 10' Monoprice HDMI cable. Nothing.
- Switched the X500 to HDMI2 in various scenarios (mentioned above), hoping my issue was related to HDMI1. Nothing.
Then, I tried what was posted on this thread and I shutdown the X500, then pulled the power cord. Voila. HDMI1 input signal was immediately detected and everything worked fine. This was regardless of cable, cable length, video source, input, etc. Ironically, I have not experienced this issue since my initial setup, nor have I had to pull the power cable again. At least not yet.
The second issue I experienced, which is also documented on this thread, is a black screen and projector "lockup" when switching between 60Hz and 24Hz content. This problem didn't occur initially and appears more sporadic in nature. Sometimes, switching happens successfully without issue, so it is difficult to reproduce. I am able to restart the JVC via the remote control and/or directly from the unit (without pulling the power cord) to resolve this issue.
I will post an update when I hear back from JVC with their response.