Tony!- way to step up. Now get the no dead pixel stuff in writing and we're almost home!
John- I understand your postition.
1. Tony's reply demonstrates that some dealers will take on this extra risk for business.
2. You are right- why the heck should you have to do this, if Sanyo itself will not! And that was exactly the reason I brought this up!
Please - take ten minutes, call your Sanyo rep. tell him this, ask him for a reply and write it here, or have him reply directly.
You SHOULD NOT have to do this on your own, but SANYO should make this their policy. Why would they do so, unless they hear it from their dealers! I am just one guy who might make them $1000, I doubt anybody major listens to me there. You are a source of $XYZ thousand. You move 100 units or whatever a year, and will demonstrate (if they ask you to, I am sure you could) increased sales with this policy. Show them this thread, which I am hoping in a week will have 5 or 6 or 10 buyers all willing to swing to the dealer who treats them the way they want. Now they are not looking at one guy, they are looking at a dealer who will place a $50,000 order for projectors if they treat us right.
Dealers here are stuck in the middle, but could really assist us in getting Sanyo's ear. That is my goal. Their current policy sucks IMO. Maybe businesses will accept dead pixels, maybe it has been policy so long that dealers think it weird or impossible to demand otherwise. HT buyer should not have to.
This is Sanyo's First and only HT projector. Why not at least try, and try loudly and agressively, to get them to do things right from the start.
If they listen we all win big time- consumers, and HT dealers too I think.
I see all these posts here about dead pixel complaints in D-ILA's, etc.
Buyers seem to "get over it", but who with a D-ILA doesn;t dream that they had a "no dead pixel" guarantee? Sometimes the best improvement on something really is that final 1% that removes a tiny annoyance, but an obvious imperfection.
Why kick yourself in two years when you have dead pixels, Sanyo tells you to piss of, and your dealer says 'sorry **** happens, nothing's perfect'
This is a unique time as they enter a new market to try and catch their ear!
Finally, I really want to hear Sanyo's reply, especially if it's "No". I want them to tell me why they don;t care to treat us as we wish.
If my brand new car came with a scratch, no matter how little, no matter how hard to see, once I noticed it I would be pissed. MAchine made products should have a perceived level of quality. IT I want something hand crafted, then you understand that imperfections happen and are part of it's charm. If I buy a machine I expect it to be to spec.
If I bought a new car, and noticed a small scratch or ding on delivery I would demoand it be repaired, no matter how minor.
IF my dealer refused to fix the scratch
"hey, look at all the paint on this car, it takes hours, there's so much surface area, how can a little scratch bother you. On a panel this big you are lucky there is only one scratch. We don;t have to fix it normally unless there are 4 or more scratches centrally located. Hey scratches happen man, besides it would cost $1k to re paint that whole big panel for that tiny scratch..."
I would tell them to piss off.
Granted the projector market is differnt, but we should not "accept" the status quo if it is unfavorable. We should flex our buying might and get something up to our standards.
If I get a scratch on my projector or dust on my lens, well, thats my fault, but when the thing comes to me it should shine.
My personal dealer was awesome, and indulged my ridiculous fanaticism, but he often said things like "dust blobs, they just happen, etc. etc." He was right, he sees 60000 of these things, he knows.
However, laying down 6 bills, I personally was a little pissy at green blobs - even if only on a black screen.
I am certainly obsessive, but most would agree that a dead pixel really sucks.
John- if Sanyo says the same things you just said, I will not like it, but accept it (and tell people to buy from Tony if he will personally back it up), but I would really like to hear them say it....
One final question John - if you were selling this unit to a business customer (so, everything identical, 1300 lumens, no MLA, and a 4:3 panel).
How much would they pay?
Considering the XP21 is $6500 for 2500 lumens & MLA, the 18n is $5200 for 2000 lumens, no MLA.
If I had to guess I would think a 1300 lumen business projector would get $3000-4000 (somewhere in the NEC 540 to Infocus 350 price range). I would love to be corrected if I am wrong here.
Now take that number and add to it what you think extra it make the 16:9 rather than 4:3 panels. I don;t think this costs much. Unless R&D is very high, or panel cost is insane because production is less than 4:3.
I will be generous in my opinion and add $1k - I may be wrong, please correct.
So now you have a unit that should street from $4k-$5k with a 16:9 panel.
Street manes Sanyo & dealers are still making money, no?
So- what will this package hit at. Sounds like $6500. Wanna bet the first batch runs out ASAP and it jumps up to $7k for a while due to thunderous demand before coming back down- perhaps....
I see a $2k chunk taken out of me because I want to be "Mr. 16:9 snazzy-pants", and they know they have me over a barrel - they got the best game in town.
Well, as long as we all walk in knowing we are getting the sharp end a bit because of the cutting edge factor, no problem- to many it's worth it for this product. But wouldn't we all feel a ton better about it if they at least would give me a product tailored to my needs, if they are going to take me for an extra $2k cause they know I want it.
So "toss me a frickin' bone here" Sanyo
Give me something back for my premium money
Pretend like my concerns (as a HT buyer) matter to you
Give me a product I can be proud of in every way, and that you will stand behind 100%. Enter the HT market by considering HT buyers needs, not adapting your "business projector" policies.