Hi all,
Well, it happened. The "Sony SXRD degradation thread" (just recently closed by mods because two users couldn't stay away from each other's throat) was saying that this model from Sony would be the first model in which Sony implemented countermeasures for the contrast degradation issue of SXRD panels ... well, I don't think so.
Starting 1-2 weeks ago or so, the black level on my HW65ES got brighter and brighter, and also a little blueish in my opinion, to the point where it's quite horrific compared to what I remember from last year. It now bothers me even when movies don't have dark scenes. It even spills/leaks outside the display area about 5-7cm. What was previously close to black is now depressingly gray (and slightly blueish).
It was bought in April 2016 from Amazon, and has been showing the most beautiful colors and contrast until recently. I have 1275 hours on it. It mostly ran in low lamp mode (flicker wasn't a problem, happened very rarely).
The contrast loss was a little sudden (though I may be biased as I started paying attention to it ever since I first noticed it), and kind of coincided with the time it asked me to clean the dust filter. It made the scvreen black and displayed the "clean dust filter message". I opened the dust filter pane at the front and it powered itself down instantly (didn't know it would do that). Cleaned the dust filter nicely (wasn't very dusty), and put it back on. Within about two weeks time, I started noticing the black was much brighter ...
I'll post some pictures soon, though I'm not sure how to capture it best for you - maybe you can let me know what kind of pics would you like to see.
Question: Has anyone here been successful in getting a HWxxES projector fixed by Sony wrt contrast loss? The stories I've read were not encouraging at all. Any advice? Anything I can do?
I'm really upset. It's pretty much the most expensive thing we have in our home, considering it a good investment because we love watching stuff
Well, it happened. The "Sony SXRD degradation thread" (just recently closed by mods because two users couldn't stay away from each other's throat) was saying that this model from Sony would be the first model in which Sony implemented countermeasures for the contrast degradation issue of SXRD panels ... well, I don't think so.
Starting 1-2 weeks ago or so, the black level on my HW65ES got brighter and brighter, and also a little blueish in my opinion, to the point where it's quite horrific compared to what I remember from last year. It now bothers me even when movies don't have dark scenes. It even spills/leaks outside the display area about 5-7cm. What was previously close to black is now depressingly gray (and slightly blueish).
It was bought in April 2016 from Amazon, and has been showing the most beautiful colors and contrast until recently. I have 1275 hours on it. It mostly ran in low lamp mode (flicker wasn't a problem, happened very rarely).
The contrast loss was a little sudden (though I may be biased as I started paying attention to it ever since I first noticed it), and kind of coincided with the time it asked me to clean the dust filter. It made the scvreen black and displayed the "clean dust filter message". I opened the dust filter pane at the front and it powered itself down instantly (didn't know it would do that). Cleaned the dust filter nicely (wasn't very dusty), and put it back on. Within about two weeks time, I started noticing the black was much brighter ...
I'll post some pictures soon, though I'm not sure how to capture it best for you - maybe you can let me know what kind of pics would you like to see.
Question: Has anyone here been successful in getting a HWxxES projector fixed by Sony wrt contrast loss? The stories I've read were not encouraging at all. Any advice? Anything I can do?
I'm really upset. It's pretty much the most expensive thing we have in our home, considering it a good investment because we love watching stuff