I am rejoining this thread after a week's forced absence (I was marooned at the Radison hotel, Norfolk, VA which in theory has wireless internet access but in practice connections dropped so frequently that it was unusable
Update on my repair is that, a week later, it is under "parts research". Apparently parts are not listed on-line, so the repair shop contacted Samsung directly to order new lamp and color wheel. Beyond that details are vague. The guy I was talking to seemed to be just reading from notes. No indication so far that there is a service bulletin from Samsung indentifying problem and fix. I fear I may be in typical service cycle where in the absence of definitive information on root cause they substitute various parts until the problem is fixed.
My reactions to specific posts in this thread:Ready2Buy #47
Great find and great review. It aggrevating to say the least to find out that these problems were identified in May 2005 on the H700 and not addressed in the H710. Samsung had to have been aware of this issue in 2005 but chose to release defective products "into the wild" regardless. My unit was manufactured February 2006. Ready2Buy I am glad you are on our team in this. I sense the tenacity of a bulldog !emailists #52
Agree wholehartedly. You have precisely outlined the type of response that Samsung could and should take to turn what is currently shaping up to be a public relations & marketing fiasco into something positive. They must know by now that there is a problem. Not acknowledging it amounts to contempt for the customer in my book. If Samsung itself doesn't step up to the plate by themselves then I hope that JKP would at least assert some influence. While they are probably not directly responsible for the circuit design & manufacture, their reputation is still on the line here as well.Ready2Buy #58
Do not totally agree with your list as it seems 4 separate problems have been reported.
1) Lamp failing to fire. On my unit this happened straight out of the box.
2) Colours initially messed up, predominantly green, but come right, and stay right after a minute or so. On my unit this happened after about 40 hrs on lamp.
3) Image initially inverted comes right after a minute or so. I have not seen this on my unit.
4) Lamp goes off after a few minutes. I have not seen this on my unit.
My point is that I don't think we have enough information to know that the first 2 problems are necessarily related. 2) & 3) could be related. 1) & 4) could be related. However, my unit has 1) & 2) but they started at different times. It does not have 3) & 4).chasfs #74
I already tried lamp swap and problem stays with projector, not lamp.timf98 #80
Very interesting. For starters, interesting that they had someone come out. I had to take mine in. So, do they think the controller board replacement fixes both the lamp and colour issues ? Could you post or pm me the name of the repair shop ? I think I need to get pro-active in getting "my guys" talking to "your guys". I agree that it is not the back panel or the wiring harness. The problem seems too repeatable and consistent for that. Once past the start-up hiccups my unit has been totally stable.luismanrara #94
Could you point me to the exact post (thread & post #) ?emailists #104
You posted while I was composing. Great news. Hopefully there will now be some progress and communications
at last on these issues
Thanks for taking the initiative on this.
I will update progress on my repair when/if it occurs.