Originally Posted by jacksonian
I don't think they do any routine auditing. But if you had to show your receipt for any warranty work, they could certainly flag your dealer that way. And they might even dispute that you made an authorized purchase. That's why they do stuff like charging you full price for the pj but discounting other stuff. I had a watch dealer in the Caribbean "adjust" the receipt that he gave me to make sure he didn't violate the MAP.
And regardless of your theories as to whether Epson *could* catch them, the bottom line is that the dealers aren't budging.
Perhaps that is why Epson has so few dealers in the U.S, you can practically count them on one hand.
I recently emailed Epson corporate about providing me with a list of retail dealers in my area (the Philadelphia area) for the 810. I received a response that they contacted an Epson sales person with my request, and that I would hear from that person soon. It has been about a week since that email -- I have heard zippo.
The one Philadelphia area dealer I originally was referred to via the Epson website told me that they no longer carry Epson. When I asked why, I was told that I was the first person to ask for an Epson projector in their memory.
Keep in mind that this means that Epson has ZERO presence for its home cinema projectors in the 4th largest market in the United States. That speaks volumes.
I get the feeling that Epson does not really want much of a U.S. presence for its home cinema projector market. Having worked in large corporations, its probably a function of the U.S. division managers focusing on other products (like printers).
Why that is, is probably due to corporate inertia, or lack of imagination. Someone probably sold some Epson managers on the fact that Americans like plasmas and LCD TVs, so don't focus on that market for projectors.
So they keep prices high and dealers low. Then when sales, of course, are low, and profits for the miniscule U.S. projector market create a big yawn at the quarterly meetings, they continue to do little about the market.
Just my hunch.