Thank you , at least most of you for seeing my side of this. Especially Seraph whom wrote this-
Here is what I don't understand.. Why did you file a claim with PayPal, your CC company, and DHL! No offense to either party in this situation, but, by filing a PayPal dispute you froze the funds for the product indefinitely following a dispute. The money is not in your hands, but the money is not in Mr. Barger's hands either. The product is not in your hands, but the product is not in Mr. Barger's hands either. I don't think under this situation its unreasonable for him to wait until the paypal claim is resolved before proceeding with the DHL claim. And then on top of all of that, you filed a claim also with the CC company which just turns it into one huge mess. I think the proper thing to do would to have dealt with DHL only seeing as the fault is 100% on them for the non-received goods. If they with Mr. Barger's cooperation were not able to recolve it, then the logical thing to do would be to file with PayPal or your CC. Always try and look at the situation from both sides of the spectrum.
Now I will try to address the others that still think I'm somehow to blame for this. Realize, that WE DID contact DHL the moment Susan stated repeatedly that she did not get this, when tracking was proof that she did (and still to this day, if you run tracking, it shows DELIVERED and SIGNED BY S Williams.) So my point was, if DHL actually admitted fault, then WHY did they not change the tracking to reflect this theft/Loss. That was all that I would need to see to then Know for a Fact that Buyer fraud was not the case and that we would get paid via insurance. Has a loss of a projector happened to us in the past. YES, about 5 times. How was it handled - We as We did here, contacted DHL and immediately initiated the claim with DHL ( on this instance, Susan Initiated the insurance claim with DHL as stated by Mike Thompson - And filed a paypal dispute at the same time). On the other losses, DHL did immediately admit to loss, but also with those customers, we did not refund them immediately based on that, we Still wanted to get them their projector, so DHL say it takes 3 weeks to process, but it is typically done within 10 days. We informed those other customers that the claim with DHL has been filed and we will keep them informed as the claim progresses and promise to ship them a new projector when DHL gives us the OK. Every one of the other customers, Understood that this loss was out of our control, gave us time to live up to our word, DID NOT FILE ANY KIND OF DISPUTE AGAINST US, and in each case about 7 to 10 days later, we shipped them a NEW projector and we received Positive feedback from Everyone of them. That would have happened here also, but Susan promptly filed an initial insurance claim with DHL and then immediately filed a dispute with paypal that froze our funds. Remember, DHL did not verify that this theft theory was 100% true. It was only a theory, but 1 DHL employee in the state of OK and Again, if DHL/Mike was accurate, WHY did they not update the tracking to show this loss/theft??. When I called the FL DHL employee, they first ran the tracking and stated to me, that the projector shows delivery and signature by the recipient, S Williams. We will go ahead and file this insurance claim for you, BUT, this looks to be buyer fraud and I would not count on the review board paying this claim. So that shocking news, coupled with Mike/DHLs statement that Susan filed already filed with DHL and the fact that she also filed a paypal dispute freezing our funds, made us 100% convinced this WAS buyer fraud. How or why would we think otherwise? Would anyone believe Susan or Mike at this point?
Now realize this situation that we are now faced with. My distributor contacted me today (monday in japan) and stated that DHL DID complete the claim that WE FILED 1 week ago, the moment that Susan contacted us for the first time about Non Delivery. So EVERYONE, SUSAN IS GETTING HER REFUND ON TUESDAY when we are finalized with DHL to get the insurance claim. We would normally ship her a replacement, but her immediate filing of her paypal claim and freezing her payment to us, leave us the ONLY option of a refund. Had she not filed the paypal dispute (just as the other 5 customers that had projectors lost by DHL did not), then we could have shipped her a replacement and it would have arrived within 10 days of her initial claim of Non Delivery. We would have again looked like superstars as we have over 15860 times in my feedback record and all would have been happy. But now, Susan will get her refund, will have lost nothing (as lawguy stated to her, she it 100% protected with Paypal and CC payment anyway) and WE still have to live with over 15 lost projector sales in just the last week alone due to this Global Defamation that we were somehow ripping her off. We have lost $50k in sales due to Susan, How do I file my paypal dispute against her for My loss?
Note to StevieC - As far as this False Misrepresentation claim in my listing (Susan is really reaching for anything she can now). We are located in FL and when we do ANY listing, the ad takes OUR location and puts it under Item Location. We as with about 3 million other Ebay Platinum Powersellers, drop ship many of our items from several different distributors. Those other 3 million drop shippers ads, also show the Item location as the sellers location. There is not any way around that. I cant have one item listed and change my address to my distributors address in OH and another one listed and change my address to my distributors in Japan, etc, etc. Talk about looking like fraud. Would you buy from any seller that had 8 different states and 2 different countries listed as thier item locations? So of course the listings reflect the sellers location (a change that Ebay is working on now) and not the item location. Also, the ad Does state that this item comes from MITSUBISHI JAPAN. And NO ONE other than SUSAN has tried to accuse us of Misrepresentation, EVER. Explain that when we have sold 20,000 items?
Seems like Getmyrunon is exactly like Susan in the respect that he somehow blames us for this outcome/defamation/loss. How so????
Note to Getmyrunon - Realize this - Susan promptly filed an initial insurance claim with DHL and then immediately filed a dispute with paypal that froze our funds (double riembursement to her an my full loss of 3k?) Remember, DHL did not verify that this theft theory was 100% true. It was only a theory, by 1 single DHL employee (out of 40,000 DHL employees) in the state of OK and Again, if DHL/Mike was accurate, WHY did they not update the tracking to show this loss/theft??. - Run the tracking Now, it STILL shows DELIVERED WITH S WILLIAMS SIGNATURE - When I called the FL DHL employee, they first ran the tracking and stated to me, that the projector shows delivery and signature by the recipient, S Williams. We will go ahead and file this insurance claim for you, BUT, this looks to be buyer fraud and I would not count on the review board paying this claim. So that shocking news, coupled with Mike/DHLs statement that Susan filed already filed with DHL and the fact that she also filed a paypal dispute freezing our funds, made us 100% convinced this WAS buyer fraud. How or why would we think otherwise? Would anyone believe Susan or Mike at this point? Exactly, so why would I just blindly ship another 3K projector based on 2 peoples theory of what may have happened? We acting responsibly, had to wait for the DHL insurance review board to verify that this is what happened before we were going to sustain another 3k loss. Realize, we shipped the projector and payment for that projector was removed from our account by Susan. So immediately, we were also at a 3k loss. Of course we were not going to ship another projector to put us at a 6k loss - right?
Note to all buyers about Paypal. You would be crazy not to use paypal. They are 90% for the buyer and 10% for the seller. And since you did use your CC thru paypal, you are doubly covered. If the paypal claim does not work a CC dispute will nearly guarantee your money back. Also using your CC directly is much much more risky. At least with PAYPAL, your CC number is never reveiled to the seller, using your CC directly, even if the seller is honest, what if they just toss the carbon paper or write your CC information on a piece of paper that gets thrown away or found by another employee their? Then they have all of you information and CC number and 3 digit code. Paypal is 10X safer for ANY buyer. It is 90% more risk for any seller as proven here.
Note to Susan as she wrote-
Through it all, he refused to even call DHL and inquire (if he had, he would have found out the same info I did), and just kept sending me angry, snide emails that said YOUR A LIAR [sic] and a "thief" and that he was going to "call the police" if I didn't stop emailing him. (I told him that, if he thought it would help, I'd be more than happy to speak to the police.)
Again, these are complete and outright LIES. We never, ever stated that if she did not stop emailing us, that we would call the police. We never stated "YOUR A LIAR" (we did point out More Lies from Susan and have shown everyone her statements and actions as proof see did lie. She and Mike Did in fact lie that I refused to help here (a DHL claim was filed a week ago buy us) that I refused to contact Mike ( I attached Mikes emails to prove that was a Lie) and pointed out other lies or Extremely twisting the truth, that Susan did. And that she stated that we refused to contact DHL is ludicris and again, an outright lie. I attached Mikes email that stated that we were in full contact via email. So -FreemontRich- If the shoe fits, and it is the complete and honest truth that Susan DID in fact lie, as proven above in several of my emails. (ill take a polygraph, I'll allow anyone to use my IP address to verify my outgoing and incoming emails from Susan and exactly what they said, I'll give anyone my phone number to call and talk to me about Susans lies, I'll swear on the life of my Mother, my Wife, my Kids or whomever, that this and several other statements pointed out by Susan, now as a desperate attempt to redeem herself, were complete, outright Lies. So again FreemontRich, if you are a buyer and you are going to file both an insurance claim AND a paypal dispute to freeze my funds instead of allowing me some time to resolve your issue, if you lie, twist the truth and defame me, then yes, I'm going to honestly state that you lied.
Susan also wrote above-
And, by the way, Mr. Barger, I STILL don't have a refund. Yes, I opened a credit card dispute, but they have 60-90 days to investigate it and can re-bill my account at any time. I DO NOT have a refund at this time from you, DHL, or anyone else, and I may never. Though, if that happens, I will pursue the matter in small claims court with Mr. Barger, as it has already been confirmed to me via DHL that the insurance claim is "pending payment."
Of course you do not yet have a refund, either do we. We are out 3k just like you. You are protected 3x here. Once we get reimbursed from DHL via the insurance claim, YOU WILL BE REFUNDED FROM US, same as if you never filed Any dispute and allowed the insurance process to take its course. You are also protected via Paypal - If the DHL theft theory is completely true, then you will get reimbursed thru Paypal and lastly you are protect via your CC company. Even if Paypal does not reimburse you, your CC will find out from DHL the theft theory and if DHL does admit it is true, then you will be riembursed thru your CC company.
Susan also wrote above -
How very helpful (as if DHL would ship me a new projector) and completely NOT what he says in his auction item descriptions, which claim the product is in the U.S. (as someone else on this forum pointed out). He also has a Mitsubishi "HC3000U" listed as a 1080p projector which, to my knowledge, is totally false. Basically, from moment one, his attitude was, even if you didn't get it, it's not my fault, which is just infuriating to me.
- - The HC3000U is listed in the header of my auction to offer the oportunity to customers that are looking to purchase the Famed HC3000U can see how reasonably that can purchase the HC5000 we are listing. So when they do a search for Mitsubishi HC3000U, they can see my HC5000 for sale and MANY customers that are not aware of the new HC5000 have purchased from me when they were actually looking for the HC3000U. So again, Susan, your attempt to try to defame me further and trying to insinuate wrong doing or misrepresentation is false. Besides, what does that have to do at all with this Non delivery issue. It is only making you look like you are searching for any small grain of fault to try to blow up into further defamation and vengence by you.. And this statement from you - Basically, from moment one, his attitude was, even if you didn't get it, it's not my fault, which is just infuriating to me. - As correctly represented - We stated that we would look into had no problem signing any of the insurance paperwork on the claim that you had already filed with DHL for reimbursement OR if you drop the paypal dispute, therefore releasing our frozen funds, we would have no problem filing the insurance claim ourselves so that you would be reimbursed by them.
Susan also wrote -
(When I do sell on eBay I ship ALL my packages with tracking, be they worth $3 or $300 and if tracking shows they didn't get it, then I refund the customer's money--and I've had to do it--it's only fair. I also send that tracking info to buyers, immediately, and if an item is damaged in transit--happened twice--I call UPS and file an insurance claim, then, once they confirm they've picked up and/or inspected the item, I refund the customer in full. I don't make them wait until *I* get a check. I mean, duh, how would that be fair?)
Of course if the tracking shows that it didnt get delivered, we also refund the customers money, but when the tracking proves Delivery and Signature by the Buyer S Williams, and the item is not $3 it is $3000 and when we call DHL FL and they say it looks to be BUYER FRAUD, of course we are Not going to refund that customers money, instead AS WE DID, we are going to let the DHL insurance review board make the decision based on their facts and in an instance like this, we are both going to have to await that outcome.
Susan also wrote - I received Mr. Barger's phone number from eBay only AFTER I was shown on this forum how to do so (I received the eBay email on 2/1), so I haven't had it from moment one as he claims. Since then, I have called and received no call back. He has has had MY phone since moment one, as he asked for it on 1/8 (the day payment was made) via this email, the only communication I had from him until I emailed asking where my product was ...
Somehow again, Susan is blaming us for not being able to retrieve our phone number that is readily available thru ebay from the moment the purchase is made.???? Also, we had no reason to call MIKE or SUSAN, we Filed with the DHL insurance review board for them to make the decision. I was in full contact with both of them via Email, so a phone conversation would be no different than the email conversation. Also, the following projector shipping information was emailed to her on 1/10/07
Your projector should arrive by Saturday
Be sure to check the outside of the box and note any shipping damage to the delivery person. If any inner damage is discovered, contact DHL immediately. Keep the box, all packing and paperwork and the blank warranty card in case of any warranty issues. Attached is the Mitsubishi LINK to the HC-5000 ENGLISH manual. Refer to page 27 to change the OSD language over to English. You will be amazed at the picture quality of this projector and at a $ 600 + savings. Enjoy...thx..http://www.mitsubishi-electric.com.a...ROJ/HC5000.htm
I have proof of this email to her. I'll be glad to forward it to ANYONE that wants to see it as this WILL prove that she lied her and this should then show you that if she lied about this, she must have also lied the other time that she denies.
There is no need to feel sorry for Susan here. She Will get reimbursed and loose nothing, we however have lost 50K in sales due to her defamation. How do we get reimbursed?