Originally Posted by JOSHSKORN
Yesterday I made the switch from DirecTV to FiOS TV, and also now have the FiOS phone and the FiOS internet.
Unfortunately, I soon realized that the service wasn't as good as I'd hoped. First of all, I'd ordered the 15mbps down/15 mbps up service for my internet. On speed tests, I'm only getting 15 down and about 8.2 up. The technician that performed the installation ran the speed test for me and got these results. He'd said he'd make a call to get it fixed, but so far, no luck yet.
Secondly, the FiOS TV picture quality is HORRIBLE in comparison to what I'd had, which was DirecTV. Unfortunately, I didn't realize this until after the technician had left, but it was later that night. Basically, the color is washed out and bleeding, the backgrounds are pixelated, there are periods of no picture/grayness, and the images on the screen are flickering and sort of dancing. I'd noticed that where lines appear around the set top box's display, the lines aren't smooth, they sort of bleed and are kind of wavy.
Be advised, I'm posting in regards to wanting to know others' experience with FiOS TV vs DirecTV. I did want to state my experience w/ Verizon as well.
When I went into ordering the service, I'd explained that I wanted three set top boxes (STBs). The first one was HD, which I'd said I was connecting to my computer. I have a Hauppauge WinTV-HVR 1800 which I installed on my computer (for inquiring minds, it works w/ FiOS TV). The second STB was a HD 6416-1. I was a bit confused on this, considering it said HD on it and I'd specifically mentioned that this was for a standard definition television (SD). My third box was for a SD TV, I don't know the model of it. I ordered straight from the Verizon store, considering their website was giving me problems (it seems to never work correctly, they offer the best deals on the web that you can't seem to subscribe to, by always telling me "Sorry, we are unable to continue your order at this time. Please try again later or contact your local Verizon business office for assistance."). The salesman mislead me into thinking that my quadruple play (TV/Internet/Phone/Wireless) bill would be $158/month. When they'd called to remind me about my FiOS installation date, my mother had inquired about the price again, and then told it was going to be about $245 (I forgot the exact figure). Why is it, that on the internet, that their quadruple play service starts at $154.99? Seriously, I don't know what the heck is going on, here. I confronted that salesman today and then he goes on to tell me that the price he gave me only included the FiOS service (TV/Internet/Phone), and that mobile was extra. Then, said "I apologize if I mislead you." What the heck??
I'm wondering if anyone else has experienced bad picture quality by switching from DirecTV to the FiOS TV and what was done about it or what can be done.
I'd also read reports that the set top box that I got as my DVR (QIP6416-1), changes channels slowly in comparison. This is annoying, too, but nothing in comparison to the bad picture quality I now have w/ the FiOS TV. Seriously, I've seen better looking quality out of a used VHS tape!
My mother is now pissed off and wants to go back to DirecTV.
Any comments are appreciated. Thanks.