Originally Posted by thewarm
I checked my TV this morning... TVGOS guide data is back. But the clock is 6 minutes slow!
Seattle Comcast's inserter is still having issues. On the assumption that there might be some technical interaction between KIRO and Comcast, I sent this note to Annette Parks, Director of Engineering with KIRO TV, firstname.lastname@example.org
I recently sent you a message regarding your TVGOS inserter. I don't
know whether my message assisted in drawing attention to the issue,
but the inserter was reset in short order and I am grateful.
There now appears to be an issue with Comcast's TVGOS inserter and
while I understand that this is not your responsibility, I was
wondering if your technical people might be in contact with the folks
at Comcast that maintain their TVGOS inserter. For reasons that I am
sure you understand, bringing this to the attention of Comcast service
doesn't make it past their first tier customer service staff. I just
tried. They offered to reset my cable cards.
If your two staffs never interact, then I am sorry for taking your
time. If however, it would be possible for someone from KIRO to give
"the right person" at Comcast a quick phone call, please pass on that
their inserter's clock is wandering anywhere between two and twenty
minutes slow, and has been for about a week.
Your attention to this matter is appreciated.