Ok so I talked to Comcast and found out they have new hd boxes from Cisco in Houston. So I want to swap my Scientific Atlanta hd box out for one of these. Problem is every time I go to my local service center they don't have any. Their solution is to just keep checking in. So I guess they want me to unhook my old box and drive 30 minutes just to see if maybe they have one. That is BS I say. You can't call and see if they have any. You have to drive there. So what can I do to get the box I want without having to do this. Who can I call besides regular comcast service phone #. Really I just want the "latest" box and it should not involve me making several trips. So what should I do?