u-Verse does have some good features. The motorola whole-home DVR units with MS Mediaroom interface work great. They also have great promotions to sign up new customers ($350 when I signed up) and are willing to negotiate on price, but you have to haggle with them to keep their price competitive once the promotions expire.
Unfortunately, the big negative with u-Verse is their over-compression of the HD feeds. Everything looks soft and motion-intensive programming (sports) is especially terrible. I didn't buy a nice big HDTV to watch fuzzy basketball games. I just switched from u-Verse back to my local cable company (Surewest in KC) and the difference is night and day. Even my wife noticed the difference right away, and that's saying something.
Also, I got tired of haggling on price. With Surewest, I've now locked in a 3-way bundle for just $125/month total for a solid year which includes all HD channels, HBO, 2 HD-DVRs, 8 mbps internet, and unlimited local/long distance telephone with caller ID. u-Verse can't even come close to that.