the modem was a DOCIS 2, needed to be changed to a DOCIS 3, the tech still couldn't get it to work, wasted my day and came back with a supervisor after 6pm. they got it to work when i put my own modem in and FINALLY listened to me that the filter was bad. Everything finally started working and they left. had an outage in my area that left me with no internet for 4 days, the outage was only 1 day. scheduled another tech to come out he put a MOCHA filter on the back of my modem and solved the problem. no one seems to know what needs to happen with this new system.
ON TOP of all that, i experience pixelation, sound lost and skipping during recorded shows and live television. i don't believe it's a signal loss issue because the supervisor that came put his meter on my line in and out of my apartment and said the levels were good. so why do i have these problems ?