"Your TV does not support this program's content protection" error message from Directv - NEED HELP - AVS Forum
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post #1 of 6 Old 05-15-2013, 08:37 AM - Thread Starter
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I just purchased a new Sony KDL-R550A LED tv and when I installed it got the error message "Your TV does not support this program's content protection" for my premium channels (HBO, Showtime, etc.).

My setup is pretty simple:
Direct TV box HDMI directly to the TV.
Blu ray player HDMI directly to the TV.
Digital Optical Out to Sony HTCT260 soundbar.

The TV I had there previously, and older Samsung LED TV along with the Sony HX800 downstairs with a Sony HTCT150 soundbar work perfectly fine.

I have paid subscriptions to all these channels and was wondering how I can fix this issue. I've been able to google some solutions but they always seem to include adding component cables. I would much prefer to continue to use HDMI cables. Also my TV is brand new so I would hope it would be compatible.

Appreciate the help!
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post #2 of 6 Old 05-15-2013, 10:50 AM
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Do you have other HDMI cables that you could try out? What kind of cables are you currently using? If it's the HDMI cable, Certified High Speed HDMI should correct the issue if it's an HDCP problem.
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post #3 of 6 Old 05-15-2013, 11:22 AM - Thread Starter
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The thing was that it worked, then when I turned off the tv and receiver it stopped working. I did some unplugging and re plugging in and it worked again. I also replaced the HDMI cables intermittently and it worked. I just really hope it's not an issue I should expect consistently.
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post #4 of 6 Old 05-15-2013, 11:42 AM
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Quote:
Originally Posted by shiv09uf View Post

The thing was that it worked, then when I turned off the tv and receiver it stopped working. I did some unplugging and re plugging in and it worked again. I also replaced the HDMI cables intermittently and it worked. I just really hope it's not an issue I should expect consistently.

If you replace the HDMI cable permanently, does it work intermittently or permanently? confused.gif

Have you tried changing the power-on sequence of the affected devices?

Don't ever make the MISTAKE of buying a Samsung TV..
They consider THIS
normal on a two month old set..
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post #5 of 6 Old 05-15-2013, 12:14 PM - Thread Starter
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Last night I changed the HDMI and it worked fine. Previously it worked with a random assortment of powering on/disconnecting the previous HDMI cable.

I've heard about the power on sequence, but wasn't sure how to change it using the Directv remote.
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post #6 of 6 Old 05-27-2013, 08:43 PM
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I am all of a sudden getting this message on my samsungd450 plasma. TV is like a year old, latest firmware. Not sure what the deal is.
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