Originally posted by rouge1
Got my box about a month ago.. got the new firmware about a week ago...
Im in Aston, PA.
First, COMCAST NEEDS TO SUPPLY ALL OF THEIR INSTALLERS WITH COMPONENT CABLES!! I have had 3 friends, including me, who had the installer try to hook up their box with Composite cables... I laughed at the dude when he tried this, and said "Yo, thats no going to provide the best pic, you need RGB component cables... tell your boss to order some"... and then I proceeded to hook up my monster and bettercables..... I also used a monster OPTICAL for sound....
I hope you weren't rude to the technician, it does seem like you were coming off as a bit of a jerk by your quote. Most installers this is their first time hooking up anything HD. Most don't care if they have A/V cables or overpriced MonsterCable. They deal with what they are given and work from there. How long was the class you took on Home Theater? Oh, you didn't take a class, you probably learned most of your knowledge from experience and this forum. Well it doesn't seem like you treated this guy fairly, Even if he did hook-up 5 previous 5100's that is no where near enough to get him to learn all of the different connections, and setups avail. on the market.
I've heard all of the stories about the members of this forum, getting their 5100 installed and most have had inexpeirenced technicians, but non of them seemed to have disrespected the technician when he was there. They were all aware that this was a NEW service and since they were on this forum they knew what to expect, and most made it easy for the installer and even took the time out to educate the technician while he was there, without being disrespectful.
We know we need to supply component cables, We know we need to train the installers more intensely, I know alot of things that should be done, but the installers have to be willing to learn, and most of what NEEDS to be learned cannot be taught in a classroom, it can only be learned by experience. It seems like you were trying "flex your Home theater knowledge muscles" to this guy, because you knew that he was going to bring only A/V cables. Laughing at him, and disrespecting him will not help you if and when you have a service issue.
Well, I have customers that said to me "My Plasma TV is 24ft away from my equipment can't you just give me 4 sets of A/V 6ft cables and I'll barrel the sets together!" Now I DIDN'T say "YO! Thats gonna give you a crappy picture, you need to go back to your wife and ask her to buy you some 24ft long Monster RGB Component Cables!" I did explained to him why, how, & where to look for such a piece of equipment, and didn't make him feel incompetant.
Its not that easy for the technician to go back to his "boss" / supervisor, and say "Gimme some Component Cables!" It just doesn't work that way we will eventually have them, it just takes some time.
Nothing I learned about HDTV or Home Theater was taught to me by Comcast. I learned by experience, thats why I hold training classes on HD, Cable Modem/Computer, and new technology for my fellow technicians.
As a rule assume that the installer won't have the correct equipment, have your cables, have the area where the box is being installed easily accessable, the TV pulled out, anything that you think will make it easier for him, and I assure you the expeience will not be that bad.
BTW South Jersey Did NOT get the upgrade yet.