This is what I previously sent to KCET back in 7/2007. The email address and contact person is in the email.
From: George Hsing-Hotmail [mailto:firstname.lastname@example.org]
Sent: Wednesday, July 18, 2007 3:43 PM
To: 'V Serve'
Subject: RE: HDTV Tuner Lockup
I am aware of the changes of 28.2 (gone). My problem is with the digital
channel 28.1. I can view the channel for around 1-2 minutes and then it
will lock up my HDTV tuner which I have to perform a reset with the message
28.1 is off-line. This just started toward the beginning of July 2007. I
am not the only person experiencing this. My neighbor and my uncle in
Oxnard are also experiencing the same. We are all using receiving HDTV
over the air, not via cable or satellite.
The new change that KCET 28.1 implemented have rendered our HDTV receiver
inoperable to the point that we can no longer view 28.1.
Please pass the email to your engineers so they can be ware of it. In the
mean time, I have to switch to 50 and 58 to watch some of the similar
Thank you for your help.
From: V Serve [mailto:email@example.com]
Sent: Wednesday, July 18, 2007 3:19 PM
Subject: Re: HDTV Tuner Lockup
Dear KCET Friend,
Thank you for your inquiry.
It appears that our scheduled digital channel line up change implemented
on Monday, July 2 has caused quite a few viewers to call or email Viewer
Services reporting loss of KCET programming.
The change, which the Time Warner, Charter, and other cable companies were
informed about several weeks ago, did not reach every cable head end
facility as hoped. Since many cable systems had been using our digital
28.2 channel to feed their systems, we felt it necessary to give them
advanced warning that they would need to use an alternative source for
regular KCET programming. As a result there were some cable viewers who
suddenly lost KCET early Monday afternoon for varying lengths of time as
the various cable facilities made the switch to the analog channel or
digital channel 28.1.
Please know that we have made every possible effort to keep the cable
companies informed of this change. We do apologize for the inconvenience.
It seems that the systems have all switched over and KCET should be back
for those who experienced problems. This change to the line up is needed
so that we can be ready to launch our two new digital channels this year,
with the World channel this summer and Orange in the fall.
Digital channel 28.1 will now carry the traditional "analog" schedule with
standard definition programming in it's normal 4:3 aspect ratio with
curtains on each side and shows shot in HD will be shown in full screen
16:9 format. Digital channel 28.3 will remain the same with V ME.
Digital channels 28.2 and 28.4 are scheduled for the new World and Orange
channels and the final destination for these services will be announced in
the near future.
If you have any questions regarding our programming schedule, please
contact Viewer Services at (323) 953-5238 Monday through Friday between
the hours of 9:00 am to 5:00 pm.
Thank you for your interest in KCET.
KCET Web Correspondent
on Sunday, July 15, 2007 at 11:28 PM +0000 wrote:
>Did KCET change transmitter settings recently? I've been
>receiving lock ups on my HDTV tuner since early July 2007. I have a
>Hisense DB2010 tuner. I've been receiving KCET 28.1 with no problems
>prior to July 2007.
Originally Posted by dogleg69
Great info. Can you PM me the email address and email you sent to KCET? I will send them email about the Hisense box and explain that is it supported and see if they will help me understand what could be the problem. Hopefully we can get this solved (may take a while though).