Well, I kind of figured that it wouldn't be a plug & play deal, in windows, but I would think that they could supply us with a tool as well to format our usb device, and install the software, and then we can just format it back. Of course, this all assumes they have no problem releasing the software in the first place, which is, I think, the main factor. However, I think their update method is a little archaic, especially with a technology like this. I mean the usb updating process itself is a good idea, but having to wait for what is essentially software to arrive in the mail after a week, (or now, in my case, what looks to be 2 weeks), when I could have gotten the software from their website, installed it, and reflashed the db-2010, in less than half an hour, makes their chosen method to update these machines very "old school". I understand them possibly being worried about error if an uneducated user might attempt this method, and fail to update the machine properly, which could render it useless, but it seems like most units like this today have backup rom images, that makes it hard to completely kill it. I asked the guy on the phone, when I called them again, why couldn't we have an alternate option for updating, and he said (with an unsure tone in his voice), that cost was the issue. Honestly, I don't see how cost could be it, considering, they would save money from, shipping, and also the possibility of lost usb devices, opposed to hosting software/instructions on their website, for those capable of taking advantage of it. I know, I know....it sounds like i'm complaining...but it just doesn't make sense to me.