Comcast Technology Topic - Page 30 - AVS Forum
Forum Jump: 
 1Likes
Reply
 
Thread Tools
post #871 of 876 Old 09-29-2014, 02:43 PM - Thread Starter
AVS Special Member
 
PaulGo's Avatar
 
Join Date: Apr 2003
Location: North Potomac, MD
Posts: 3,635
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
Liked: 19
Rovi's Guide Scales 500,000 DTAs

DENVER -- The digital transition has prompted cable operators to install millions of digital terminal adapters (DTAs) in homes with old-style analog television sets. To illustrate just how far and wide DTAs have spread, Rovi Corp. announced that it has now successfully deployed program guides on more than 500,000 of the low-cost set-tops across the US and Latin America. The Rovi guides have been implemented on both standard and high-definition boxes from Arris Group Inc. (Nasdaq: ARRS), Evolution Digital LLC and Pace Micro Technology . (See Rovi Roams to More Devices.)
There's a tight limit to the functions that a DTA can perform because of the restrictions that the FCC has placed on deploying advanced set-tops with integrated security. However, Rovi's software provides an interactive program guide with details on channel line-ups, parental control features and multi-language support. Armstrong Cable in the US and Cablevision Argentina are among the service providers using the Rovi guide on DTAs.

"Rovi has provided significant support as we execute our strategy of enhancing subscriber satisfaction while moving to an all-digital environment," said Armstrong Vice President of Cable Marketing Dave Whittmann in a statement. "Rovi not only delivered the high-quality navigation experience needed to make the process easy and positive for our customers, but also the assistance required to streamline the service-wide rollout."
The transition from analog to digital cable, which DTAs enable, continues to be a priority for the industry as operators seek to reclaim spectrum for more advanced services. The new DOCSIS 3.1 standard will also need more spectrum freed up for full implementation.

http://www.lightreading.com/cable-vi...d/d-id/711003?
PaulGo is offline  
Sponsored Links
Advertisement
 
post #872 of 876 Old 09-29-2014, 02:50 PM - Thread Starter
AVS Special Member
 
PaulGo's Avatar
 
Join Date: Apr 2003
Location: North Potomac, MD
Posts: 3,635
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
Liked: 19
Comcast Eyes Augmented Reality Tech

DENVER -- Comcast is planning its next move in customer services apps, and augmented reality technology may be on the product roadmap.
Speaking here Monday at the Society of Cable Telecommunications Engineers (SCTE) Cable-Tec Expo show, Anthony Fox, Comcast Corp. (Nasdaq: CMCSA, CMCSK) vice president of product management, said he's now looking at how technology from the well-known augmented reality company, Metaio, could be applied at Comcast for customer service. Appearing alongside Jack Dashwood, senior marketing manager for Metaio, at a session titled "Cable Has an App for That," Fox said he first saw Metaio's AR technology in 2013 and was intrigued.
Augmented Reality combines images from the real world with additional digital information. In Comcast's case, Fox talked about the possibility of allowing new cable subscribers to take pictures with their mobile devices of an image on the bottom of a modem or set-top. The image would then provide information to the Comcast system and allow the operator to initiate product provisioning automatically.
Cable companies, and particularly Comcast, continue to get blasted for poor customer service. But, as Fox explained, one way the company is combating the problem is by putting more choice and control into consumer hands. New apps might not make discontinuing service any less hard (witness tech blogger Ryan Block's now infamous phone attempt to cut off Comcast service), but they should make setting it up and using it a little bit easier. (See Despite Efforts, Cable Service Still Sucks.)
Today, Comcast has several self-service apps, including Xfinity Connect and Xfinity My Account. Fox says these apps have reduced call volumes at customer support centers, and that self-installations have doubled since 2011.
Meanwhile, AR is gaining traction as a customer support tool. In his talk, Dashwood provided several examples of industries that have adopted the technology to improve service. Volkswagen has deployed an AR app for its limited-edition L1 concept car. Customer service agents use the app to perform a visual diagnostic scan and determine what issues may need to be addressed. Dashwood also talked about how AR apps have been created to help users with printer set-up and configuration.
The technology behind AR is anything but simple since it has to teach a smartphone how to "see" in the same way that humans do. But implementation may get easier once phones start to double up on cameras. Two cameras in a phone would create depth perception the same way that two human eyes do.
Fox didn't share a timeline for Comcast to start using AR in its self-service apps. But the company has talked about testing the technology in Comcast Labs since June 2013. Fox's presentation suggests implementation may be getting closer.



http://www.lightreading.com/services...d/d-id/711002?
PaulGo is offline  
post #873 of 876 Old 10-05-2014, 05:37 AM
Member
 
BillMilosz's Avatar
 
Join Date: May 2004
Location: Chicago
Posts: 25
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 12
Comcast X1 boxes - 4k capable?

According to this article, the next generation Comcast X1 cable box will be 4K capable.

http://www.multichannel.com/news/con...aste-4k/356120
BillMilosz is offline  
post #874 of 876 Old 10-07-2014, 11:41 AM - Thread Starter
AVS Special Member
 
PaulGo's Avatar
 
Join Date: Apr 2003
Location: North Potomac, MD
Posts: 3,635
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
Liked: 19
Quote:
Originally Posted by BillMilosz View Post
According to this article, the next generation Comcast X1 cable box will be 4K capable.

http://www.multichannel.com/news/con...aste-4k/356120
Both VOD streams were encoded in HEVC/H.265, a codec that promises to be about 50% more efficient than MPEG-4/H.264.

Ultimately I can see Comcast adopting this codec for all of its content, but first Comcast will go to mpeg-4 for all of the non 4K content since all of Comcast's new equipment is mpeg-4 capable.
PaulGo is offline  
post #875 of 876 Old 10-07-2014, 02:18 PM
Member
 
BillMilosz's Avatar
 
Join Date: May 2004
Location: Chicago
Posts: 25
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Liked: 12
4K

This is all part of the progress of 4K moving towards the (more or less) mainstream. I would guess that by 2020 4K will be more or less where 1080i was in 2010.
BillMilosz is offline  
post #876 of 876 Old 11-20-2014, 11:08 AM - Thread Starter
AVS Special Member
 
PaulGo's Avatar
 
Join Date: Apr 2003
Location: North Potomac, MD
Posts: 3,635
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
Liked: 19
In my area the on screen guide will be available at the b3ginning of December.

DTA On-Screen Guide FAQs



October 16, 2014 at 3:20 PM

Introduction This article details frequently asked questions regarding the On-Screen Guide available on DTA devices.



What are the benefits of this On-Screen Guide?
This is the first time an On-Screen Guide has been available on digital adapters! With the guide, you now have access to TV listings, Parental Controls and information on the channel you're watching.

My remote control does not have arrow keys, so how do I navigate the guide?
Since the standard digital adapter remote control does not have arrow keys, the number keys are used for navigation when the guide is displayed. When in the guide, pressing 0 will display a helpful keypad overlay. Press 2 for Up, 4 for Left, 6 for Right and 8 for Down.

When I change channels, an information bar displays on-screen; what is that?
The information you see is called the SmartBar. The SmartBar displays the channel number and name, as well as the program that is on now and the program that is coming on next. The SmartBar is also the entry point to view TV Listings and the Setup menu.

Can I enter channel numbers to go directly to a channel?
When the guide is displayed, the number keys on the remote control will function only for navigation, which includes using the SmartBar. If the guide is not displayed, however, you can enter in your desired channel number and tune directly to that channel.

Can I access the SmartBar without changing channels?
Yes, to access the SmartBar simply press INFO on your remote control.

How do I turn on Closed Captioning?
To turn on Closed Captioning, you will need to enter your TV manufacturers' Settings menu using the remote control that comes with your TV. Please consult your TV's user guide to locate the Closed Captioning settings in the menu.

Can I set up Parental Controls on the digital adapter?
Yes, you now have more choice and control over what your family is able to watch by setting Parental Controls. You can lock content by ratings or by individual channels. You can also hide certain program titles. Simply press INFO and highlight Setup on the SmartBar, then navigate down to Parental Controls. You will need to set a Locks PIN before setting up Parental Controls.

What if I forget my Parental Control PIN?
No problem. If you enter your Locks PIN incorrectly 5 times and get locked out, you can simply wait 30 minutes until our system resets, or click Forgot PIN and you will be emailed a reset PIN.

Can I customize parts of the guide?
Yes, you can customize options like the language of the guide, the amount of time the SmartBar is displayed, location of the SmartBar and the Remote Help display. All customizable settings can be found in the Setup menu under Guide Setup.

Why is this On-Screen Guide different from other guides in my home?
The On-Screen Guide on your Digital Adapter is not that different from any of your other set-top box guides. Because the Digital Adapter is a one-way device, Pay Per View and XFINITY On Demand are not available but the most important features, like Parental Controls, are included in the guide.

Why do I see "To Be Announced" in the TV Listings grid?
If you have just activated your device, or have recently pulled and reapplied power to the device, you will see "To Be Announced" where you TV Listings should be. This means that the guide is downloading the program information and should complete in 10-15 minutes. If it has been longer than 15 minutes and you are still seeing "To Be Announced," reach behind your Digital Adapter and remove and reinsert the power connector. This will powercycle the Digital Adapter and the download will begin again. If that does not fix the issue within 15 minutes, call 1-800-XFINITY.

When using the TV Listings grid, can I move up or down a page or do I need to move one row at a time?
You can move up or down an entire page by using the Channel Up/Down buttons on your remote. Channel + will page up in the grid and Channel - will page down in the grid.

My friend's DTA has a guide, but mine doesn't.
The DTA On-Screen Guide was originally made available via trials for select markets only. We have since decided to deploy the guide nationally on a rolling basis. You will receive a message on your bill when the new guide becomes available in your area.



http://customer.comcast.com/help-and...-tv/dta-guide/
PaulGo is offline  
Reply HDTV Technical

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off