In my area the on screen guide will be available at the b3ginning of December.
DTA On-Screen Guide FAQs
October 16, 2014 at 3:20 PM
This article details frequently asked questions regarding the On-Screen Guide available on DTA devices.
What are the benefits of this On-Screen Guide?
This is the first time an On-Screen Guide has been available on digital adapters! With the guide, you now have access to TV listings, Parental Controls and information on the channel you're watching.
My remote control does not have arrow keys, so how do I navigate the guide?
Since the standard digital adapter remote control does not have arrow keys, the number keys are used for navigation when the guide is displayed. When in the guide, pressing 0
will display a helpful keypad overlay. Press 2
for Up, 4
for Left, 6
for Right and 8
When I change channels, an information bar displays on-screen; what is that?
The information you see is called the SmartBar. The SmartBar displays the channel number and name, as well as the program that is on now and the program that is coming on next. The SmartBar is also the entry point to view TV Listings and the Setup
Can I enter channel numbers to go directly to a channel?
When the guide is displayed, the number keys on the remote control will function only for navigation, which includes using the SmartBar. If the guide is not displayed, however, you can enter in your desired channel number and tune directly to that channel.
Can I access the SmartBar without changing channels?
Yes, to access the SmartBar simply press INFO
on your remote control.
How do I turn on Closed Captioning?
To turn on Closed Captioning, you will need to enter your TV manufacturers' Settings
menu using the remote control that comes with your TV. Please consult your TV's user guide to locate the Closed Captioning
settings in the menu.
Can I set up Parental Controls on the digital adapter?
Yes, you now have more choice and control over what your family is able to watch by setting Parental Controls. You can lock content by ratings or by individual channels. You can also hide certain program titles. Simply press INFO
and highlight Setup
on the SmartBar, then navigate down to Parental Controls
. You will need to set a Locks PIN before setting up Parental Controls.
What if I forget my Parental Control PIN?
No problem. If you enter your Locks PIN incorrectly 5 times and get locked out, you can simply wait 30 minutes until our system resets, or click Forgot PIN
and you will be emailed a reset PIN.
Can I customize parts of the guide?
Yes, you can customize options like the language of the guide, the amount of time the SmartBar is displayed, location of the SmartBar and the Remote Help display. All customizable settings can be found in the Setup
menu under Guide Setup
Why is this On-Screen Guide different from other guides in my home?
The On-Screen Guide on your Digital Adapter is not that different from any of your other set-top box guides. Because the Digital Adapter is a one-way device, Pay Per View and XFINITY On Demand are not available but the most important features, like Parental Controls, are included in the guide.
Why do I see "To Be Announced" in the TV Listings grid?
If you have just activated your device, or have recently pulled and reapplied power to the device, you will see "To Be Announced" where you TV Listings should be. This means that the guide is downloading the program information and should complete in 10-15 minutes. If it has been longer than 15 minutes and you are still seeing "To Be Announced," reach behind your Digital Adapter and remove and reinsert the power connector. This will powercycle the Digital Adapter and the download will begin again. If that does not fix the issue within 15 minutes, call 1-800-XFINITY.
When using the TV Listings grid, can I move up or down a page or do I need to move one row at a time?
You can move up or down an entire page by using the Channel Up/Down buttons on your remote. Channel
+ will page up in the grid and Channel -
will page down in the grid.
My friend's DTA has a guide, but mine doesn't.
The DTA On-Screen Guide was originally made available via trials for select markets only. We have since decided to deploy the guide nationally on a rolling basis. You will receive a message on your bill when the new guide becomes available in your area.