I had Verizon install a FiOS Triple Play setup in central NJ on 28 Mar 12. When ordering, I had requested that the existing Verizon POTS line be maintained, that the existing Vonage VoIP line be ported to FiOS, and that the existing Comcast cable TV and Internet be ported to FiOS. I also had a few items in there about locating all Verizon gear at a basement central wiring panel, running the optical cable a certain way, using my own router, etc., and while I expected a few complications, Verizon assured me that all would go per plan.
Well, they were largely correct, and I must say that the techs themselves did an outstanding job and really made an installation that either met or exceeded my (perhaps) demanding specifications. OTOH the head office needed a little coaxing. One of the techs had an order to install FiOS TV and Internet (from Comcast), and a second tech had a separate order to port the Verizon POTS over to FiOS This arrangement wasn't going anywhere and I cordially told both chaps that messing with the POTS line was a deal breaker (it's a fax/alarm/independent always-available line that I simply don't want to lose).
While one tech brought the fiber cable in from the street box to the basement panel (and he did this in an essentially invisible manner that barely disturbed the exterior walls of my home), the other tech got on the line and "handled" the home office for about an hour and a half, finally getting my (new) Verizon Wireless account "one-billed" to the existing POTS account. They both then arranged to have the old Vonage ported over to FiOS, installed the ONT (and then replaced it with a new box immediately when it proved defective), and basically knocked the ball out of the park. The TV cabling alone was worth the price of entry.
Subsequent to the install, I did have to replace the original 6416 with a new box when the original proved defective (and I later replaced the rerplacement with a 7232). I've so far also managed to add back an ASUS RT-N16 router that I particularly like (thanks DSL Reports for the guidance), piggyback off the 7232 to support a handful of old analog TV's, run remote IR off an old ChannelPlus distro box and modulation setup, feed a DVD/VHS recorder off the 7323, etc, etc. Lotsa fun and just slightly above my pay grade.
As for the services themselves, I came from the position of never having used any type of set top box (only cable cards) to an abundance of riches. FiOS Internet actually delivers 50/20 at all times, TV reception is perfect, the Verizon FiOS has yet to drop out (a common occurence with earlier ATT CallVantage and Vonage), etc. I am pleased.
Meanwhile I am learning the ins and outs of dealing with Verizon billing, chasing after credits, getting returned equipment credits, playing with "One Bill," and so on. This will probably last a few billing cycles, but what the heck, it keeps me out of trouble. For the time being. Hail Verizon (and I am ordering a Verizon flag for the front of the house).
ADDED AFTER POSTING: Now that I think about it, when "finished," I will have replaced the original ONT, the original DVR, and the original standard STB, all due to faulty equipment that the techs could not have forseen. Aside from that, no issues to speak of, but it does seem that Verizon is using an array of less than perfect gear on their new installs.
ADDED 21 May 2012: The equipment is still running perfectly. There have been zero drop-outs, signal losses, etc. I added two Harmony remotes that function perfectly with a broad range of both new and dated equipment, and now my wife has one-button access to the DVR, Netflix, and other services from any room in the house (we all know that, like it or not, this is a "guy" thing in most households). Meanwhile the billing drama continues as a low-throated hum in the background, as I chase a few final crerdits and clarify billing situations that were incorrectly presented to me during the intitial order. The quality of customer service seems so far a few levels above my Comcast experiences, although stumbling through the expanse of Verizon web sites and learning the ropes takes patience. That's all for now.
Central New Jersey USA