For what it's worth, when I was having trouble with my remote control on my old 3 LNB receiver and called D* for a new one, they told me that they wanted to upgrade my equipment, including a new 5 LNB antenna and receiver. So, I inquired as to how much that would cost me, and I was told $20. Yes $20 and that included installation. So, I ordered the equipment, and 2 installers came out, took down the old 3 LNB dish and installed a new 5 LNB dish and a new receiver. I checked my monthly bill, and there was a one-time charge for $20. So, you might consider returning the H20 receiver and contact D*. Only problem is I didn't get the B BAnd converter. I didn't know I needed one until I received a email from D*. I called and they are sending one out, free of charge. Now I don't have the HD DVR, but I'll get one one of these days, and probably free, just like I got the regular DVR (TIVO) from D*. I'll be getting anoter HDTV soon for the bedroom, and I'll use the old HD receiver that the installers left with the card in it. D* tells me that I can use it in place of the regular receiver by just calling them.