I'm in a battle with Time Warner Cable. According to TWC, they do NOT support the HDMI functions of their service. They provide you with boxes that may....or may not have an HDMI connection ( I have had 3 different boxes so far, 2 had a HDMI and 1 did not )
If you HDMI connection on the box provided by TWC works on your HDTV, you got lucky.
Here is the salt in the wound for extra sting: Their attitude and arrogance for a solution. I went to their office in person and spoke to them over the phone and got the same LAME excuses.
TWC: "Yes we know we have a problem with our PACE boxes, and PACE knows it too" ( Yet instead of pulling a defective product from service you continue to use them).....So much for TWC quality control
TWC: " The cost of the HDMI cables is too expensive"......at Radio Shack the cables are too expensive, on Amazon I got a good HDMI for $6.
TWC gave me 2 different boxes with HDMI connections yesterday. 1 was a DVR type box from Scientific Atlanta 8300 that works on all 3 of my HDTV's ( so you know all 3 tv's are OK, and so is the connecting HDMI cable )
The second box was an HDMI box by PACE, the HDMI failed.
TWC provided me with 2 boxes, 1 is ok and the other is defective and they don't care.
When you call TWC for tech support, they tell you you are on your own for HDMI, they only support the Component type ( R,G,B, with R&W audio ) connections
Why we should all be angry: All the new HDTV's have 2 or 3 HDMI type connections. You should have the option which connection you want to use for any device you want to connect. My Sharp LCD has 5 inputs, my Pioneer has 6. According to TWC.....33 or 40% of my available inputs can NOT be used for their service.
Do any of us really want to spend $$$ on these HDTV's and then find out you can NOT use all of it's functions because the cable company has a policy " We DON'T SUPPORT HDMI"?