Originally Posted by jmsnyc
Has anyone had success with the Samsung box with TWC? Is that box DVR also??
Oops, sorry. I never did post my update.
My story with TWC was really frustrating, but it did have a happy ending. Like I said, I called TWc to report the issue with the SA4250. After 20-30 min on hold, I finally spoke to someone to talked to me like I was 10 yrs old. I explained the problem, and all of their suggestions were elementary (and I had already tried them). So they scheduled me for a service call, under the threat that if there was nothing wrong with the box, I'd have to pay for the service call. My service call was scheduled for 5-7 on Tuesday.
I left work an hour early to get home in time on Tuesday. I sit and wait and wait and wait. finally, I get a call at 6:45. "Hi, this is TWC. Says here your SA 4245 isn't working?" I explain the problem, and he says "Yeah, that's because the SA4250 doesn't work with HDMI." And there's nothing he could do for me.
So that was it. I left work early to sit and wait for 2 hrs until the guy could call me on the phone and tell me the problem was with the box, and there was nothing I could do. And the best part? He also told me that the jerkface rep I had spoken to on the phone should have known this and should have been able to tell me this, saving me the whole hassle of dealing with the service call.
I called TWC customer service to express my displeasure over the whole situation, but before I could even get started, I was told that I could have another box. I was told that it was the SA3250. Same connections, same capability, different firmware and hardware. Two day's later, my wife went to get the box from one of their local facilities. It was the Samsung
box. I hooked it up. It works perfectly. It is not a DVR box.Bottom line:
- TWC knows their is a problem with HDMI and the SA4250
- TWC still has Samsung boxes to provide to those who are having difficulties with the SA4250
- The Samsung box solves the problem
- There is one drawback with the Samsung box: it does not allow you to change the color of the sidebars for 4:3 programming to a color other than black ( a feature that is preferable for plasma TV's)
- The first person I spoke with on TWC customer is a jerkface.