@ Cyberlink Tom
I have had over a dozen support tickets into Cyberlink trying to get my PDVD9 to PDVD10 upgrade.
I bought PDVD9 a week before 10 was released, so I requested a free upgrade to 10. PDVD9 always gave me TODO error. So after 6 weeks of support tickets back and forth they finally gave me a link to upgrade and installation went fine.
I won't even go into detail the responses I got why I had to wait 45 days for a PDVD10 install code, only that I was told "you'll be contacted by our sales team" and "don't worry about it, It will be given to you automatically" Well this never happened, only after several inquiries as to why can't you give me something I paid for did they finally come through (kinda). :-(
I installed PDVD10 upgrade successfully 2 days ago, and now when I attempt the patch (1601 and then 1705) updates - they fail.
Error 1402. Could not open key:
UNKNOWN\\Components\\95...... Verify that you have sufficient access to that key, or contact your support personnel.
Cyberlink support has always taken days to respond, and give me a generic answer.
Tom, could you check question ID: CS000866497?
I have NO FAITH in Cyberlink support as they take days to respond.
It's been 2 months since I first installed PowerDVD on a brand new HTPC, and it still isn't working correctly.