Originally Posted by mpodder
I purchased Power DVD 11 on 10/15/11 for the express purpose of watching 3D movies on my new PC. I have a i72600K processor, 16 gig of ram and 2 x GTX590 video card in Quad SLi. Blue Ray,DVD, 2D to 3D conversion and 3D games play perfectly but Blue Ray 3D starts to stutter after a period of play. Video and sound stop for a moment and then going on. This occurred on Green Lantern (brand new) and Captain America (brand new). They are the only 3D movies I own. I have tried every possible setting in Nvida control panel and Power DVD settings but nothing makes any change. I am running the newest Nvidia Video driver 285.62 and have updated Power DVD 11 to v2211.53. I contacted Cyberlink support and went through a 6 email dance of sending information and test results.
My final communication with Cyberlink tech support and their reply was as follows:
My Inquiry Information
•Ticket ID: CS001074038
•Related Product: PowerDVD
•You have one reply from the CyberLink Customer Support Team, at 2011/10/31 15:02
I have found there are site discussing stuttering in power dvd 10/11 and particularly in 3d play back. The only conclusion is you have known of a problem for a considerable length of time. According to these sites the problem occurs with both Nvidia and ATI video cards.
I answered all the question of your Tech Tracy but got no response other than to try the HD cable. She had receive a copy of my setup and should know that an HD cable will not plug in to an Nvidia card and that the graphics portion of a i7 2600K Intel processor will not support 120 resolution required for Nvidia 3d shutter glasses.
I need a fix or a refund. The out come is up to you!
Maurice PodderCustomer Support Response
Thank you for writing back.
In regards to your concern, I have escalated the issue to the R&D team for further analysis.
They are currently working on to analyze and find some solution to this issue.
I request you to wait for some days so that I can communicate with them and get the resolution to the issue.
Please be assured that I will definitely get back to you once I receive any resolution from them.
I really appreciate your patience and cooperation with me.
Please feel free to contact us back for any further clarification or for any assistance related to Cyberlink Products. Use the below mentioned link to get back to us for your further queries:
Thanks and Regards,
Cyberlink Technical Support
It is nice to know that Tracy sent my problem to R&D but what does that really mean when I go to play one of my 2 $30.00 3D movies?
Any suggestions would be Greatly Appreciated