HDHomerun Prime Owners Thread - Page 71 - AVS Forum
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Old 08-20-2014, 10:07 PM
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Originally Posted by mdavej View Post
On Moto, solid amber is good. Slow blink or red is bad.


I assume you have the TA plugged into coax and USB, right? And your cable card is showing activated?


Remember when you talk to Charter, pretend you have a Tivo. If you mention homerun, they'll only get confused. If you get the right person, they should be able to get everything working over the phone. My last activation took about 10 minutes start to finish, a new record for me and Charter.
The TA has an amber light.

Where the line comes into the house and connects to my cable modem, the technician installed a splitter with one wire to the cable modem and one to the TA RF IN. There is a Coax cable running from the out of the TA into the RF IN on the hdhr. There is also a UBS cable connecting the TA to the hdhr.

The cable card is activated and I am able to view many channels. I have not had much time to mess with it since it was connected Monday right before I went into work. Tech said it was set up and I needed to wait for all the channels to load or something like that. On Tuesday I checked it and several channels were working, but some were not. My signal strength is only around 75 to 80 percent and shows up either red or yellow, never green.

What does the TA do? I know they keep talking about all the clear qam channels being fased out soon and that I need a box for each television. Does the TA allow me to get the digital channels or something?

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Old 08-21-2014, 05:26 AM
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What does the TA do? I know they keep talking about all the clear qam channels being fased out soon and that I need a box for each television. Does the TA allow me to get the digital channels or something?
In short, the TA provides the two-way communications with the headend that are required to receive channels that are transmitted as Switched Digital Video (SDV). SDV channels are not streamed continuously on a fixed channel & subchannel. They are only streamed from the headend to your SDV group when at least one customer in that SDV group has requested (tuned to) that channel.

When you tune to an SDV channel, the tuning adapter sends an upstream request for that service to the headend. If you are the first subscriber in your group to request that channel, the headend routes the transport stream for that channel to an available RF channel/subchannel, and then reports to your TA what that channel/subchannel is. The TA then supplies that information to your CableCard tuner so that it can tune to the temporary RF channel/subchannel for that service.

If you are NOT the first subscriber to request a particular SDV service in your group, then the transport stream routing would already be in place at the headend and the headend only has to inform your TA of the existing channel assignment. Typically, a list of the currently running stream assignments (called a carousel) is regularly broadcast to and stored by all STBs/TAs. This gives them a chance of tuning an SDV channel even if upstream communications needed to request a particular stream setup is temporarily interrupted.

If you are the only subscriber watching a particular SDV service and you tune away from it, the streaming of that service will be discontinued and the channel/subchannel it was occupying will be returned to the SDV pool, available for reassignment to a new SDV channel request.

The whole point of SDV is to be able to offer more services in the same RF bandwidth since services not currently being viewed can be turned off instead of occupying bandwidth with a transport stream that nobody is watching. Heavily viewed services like ESPN, USA, TNT are typically not run as SDV services since the likelihood is very high that somebody will always be watching them. Cable ops need to carefully monitor and manage several parameters to insure that an SDV system operates seamlessly from the perspective of the subscriber, including: the specific services run under SDV, the amount of bandwidth allocated to SDV, and the number of subscribers in an SDV group must be carefully balanced to avoid exhausting the pool of SDV slots available. When that happens, you get the dreaded "channel temporarily unavailable, please try again" message. (Note: that message can also be caused by interruptions in the two-way communications with the headend... often caused by things a subscriber might do within his own home beyond the control of the cable op... loose connections, added splitters, adding an amplifier without a(n) (active) return path, etc.).
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Old 08-21-2014, 05:40 AM
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Quote:
Originally Posted by mdavej View Post
On Moto, solid amber is good. Slow blink or red is bad.


I assume you have the TA plugged into coax and USB, right? And your cable card is showing activated?


Remember when you talk to Charter, pretend you have a Tivo. If you mention homerun, they'll only get confused. If you get the right person, they should be able to get everything working over the phone. My last activation took about 10 minutes start to finish, a new record for me and Charter.
I have the Cisco TA and it is green but blinking is bad. Solid green is good. Mine's solid green so all is well for me..

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Old 08-21-2014, 12:35 PM
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Originally Posted by action_jackson View Post
The TA has an amber light.

Where the line comes into the house and connects to my cable modem, the technician installed a splitter with one wire to the cable modem and one to the TA RF IN. There is a Coax cable running from the out of the TA into the RF IN on the hdhr. There is also a UBS cable connecting the TA to the hdhr.

The cable card is activated and I am able to view many channels. I have not had much time to mess with it since it was connected Monday right before I went into work. Tech said it was set up and I needed to wait for all the channels to load or something like that. On Tuesday I checked it and several channels were working, but some were not. My signal strength is only around 75 to 80 percent and shows up either red or yellow, never green.

What does the TA do? I know they keep talking about all the clear qam channels being fased out soon and that I need a box for each television. Does the TA allow me to get the digital channels or something?
First thing you should do is replace the 2-way splitter with a 3 way, then run one leg of it to each the modem, TA and HDHR. Do not use the output of the TA if at all possible.

Also, I noticed in an earlier post you mentioned that in the TA menu it said "Authorization - none". That sounds like your issue to me, so you need to call Charter's cablecard hotline and have them re-authorize your TA.
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Old 08-21-2014, 04:29 PM
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Well, the cable guy was here for close to 3 hours and could not resolve the problem. He had never done a cablecard install before and had to make several calls until he found someone that had. That woman on the phone had never heard of hdhomerun, but I navigated through all the menus and found the information that she requested. She said that everything looked good on her end with the tuning adapter, but mine still shows no authentication.

I had the cable guy install a 3 way splitter and that had no effect that we could tell.

Once I tried channels 720 and 721, I could get 721 but not 720 and the lady on the phone mentioned that 720 was switched digital, but the cable guy said he did not know what she meant by that.

I'm not sure what to do next, cable guy suggested that I contact silicon dust because everything was fine on their end.

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Old 08-21-2014, 04:42 PM
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No it isn't. Classic blame shifting.

I think that your CableCARD is not properly initiated to boot.

You may want to call CS back and make sure you get someone that knows what they are doing. Have them follow this check list I got from ChaterAbby back in the day when UMatter2Charter still existed:
Quote:

I'll do my best to provide the steps. The first part is making sure that equipment is in the proper order. It must go like this: CableCARD in outlet A, Tuning Adapter in outlet B. If the customer has additional CableCARDs, then the next CableCARD goes in outlet C, followed by Tuning Adapter in outlet D. Repeat these steps until all CableCARDs are accounted for. Then it goes DVRs, HD Boxes, Standard Boxes, Cable Modems, and lastly MTAs.

If we are activating a Scientific Atlanta card for the first time we need to get the Host ID. Once that is added, the following hits must be sent: CCV Hit, RHT Hit, and a Standard Hit to the card. Wait 60 seconds in-between each hit. Then a Standard Hit to the Tuning Adapter. After this point, sometimes it is necessary to powercycle by unplugging for 60 seconds. Lastly, if the card isn't locking on, then it's time to roll a tech.

If a customer removes their CableCARD and inserts it into another device, the Host ID must be updated. This can be a real pain because not a lot of people have access. The advisor will probably have to contact their supervisor to find someone who can delete the old Host ID and update it with the Host ID from the new device. After that's done, send the same round of hits as stated above.

If a CableCARD just randomly stops working, I like to verify the Host ID just to be safe. Then I try the hits one at a time. If that fails, it's time to roll a tech.

Did you have any other questions?

Thanks,
Abby
Bold added for emphasis. This can also occur when the CableCo re-uses a cable card and doesn't properly re-provision it for the next user.
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Old 08-21-2014, 06:10 PM
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No it isn't. Classic blame shifting.
This! It's MUCH MUCH MUCH more likely that it is Charter's fault than that you have a faulty HDHR. They tried to pull the same **** with me. This is especially true since you can tune some channels. You just need to get someone that actually knows what they are doing, which unfortunately is very rare and can be quite the task in itself.
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Old 08-21-2014, 09:44 PM
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Moto TA has a HUGE drop if you go through it rather than split before. You may not have noticed much difference, but if you looked at the actual levels you'd see what I'm talking about. That doesn't have anything to do with your main issue though, just something to consider once you get it working.


FYI, a TA is needed in a switched digital video system in order to tune certain channels. Rather than put every channel they carry on the coax at once, they only put some of them. The TA will ask that a channel be put into the stream when you attempt to tune it. This gives them much more capacity, but does complicate matters a bit and slow channel changes down a little. TA functionality is already built into cable boxes. That's why they don't need them. If the cable guy doesn't know all of that, he won't be able to help you.


Until your TA is authorized correctly on Charter's end, it's not going to work. Solid amber would indicate the TA is good. So this is a real head scratcher.
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Old 08-22-2014, 04:47 PM
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the lady on the phone mentioned that 720 was switched digital, but the cable guy said he did not know what she meant by that.
Wow. Wow, wow, wow.

Them technicalitions seam reel smart. I oneder what kind of test you have to take to git hired?
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Old 08-22-2014, 07:08 PM
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the lady on the phone mentioned that 720 was switched digital, but the cable guy said he did not know what she meant by that.
Wow. Wow, wow, wow.

Them technicalitions seam reel smart. I oneder what kind of test you have to take to git hired?
The guy said that only 3 people in our area have cablecards because they are old outdated technology. My wife has already been unsure about the whole deal. After he said that she was asking why I'm buying old outdated equipment.
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Old 08-22-2014, 07:14 PM
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The guy said that only 3 people in our area have cablecards because they are old outdated technology. My wife has already been unsure about the whole deal. After he said that she was asking why I'm buying old outdated equipment.
Cable cards, yes.
SDV? I don't think so.

And as far as cable cards, tell your wife you'll be saving $20/month on the first box, and $15/month on any extra boxes. That sh*t never goes out of date!

Not sent from a browser. Keep it to yourself though.
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Old 08-22-2014, 07:17 PM
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Every single CableCo STB has a CableCARD in it. Hardly outdated. Merely a scare tactic to extract more cash out out of your pocket every single month.
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Old 08-22-2014, 08:09 PM - Thread Starter
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Jeez, I'm leaving TW for Charter next week. Hoping I can get someone who knows what they are doing (not likely moving to a rural area)
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Old 08-23-2014, 08:03 AM
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Show him a screen shot of a Charter DVR guide and a screen shot of TIVo and WMC (both cable card) and ask which one is outdated. Then ask him what's behind the cover plate on the back of the Charter DVR. You guessed it, an old outdated cable card. Classic.

If you get the right person on the phone, takes about 10 min to set up a Charter cable card.

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Old 08-23-2014, 08:27 AM
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Jeez, I'm leaving TW for Charter next week. Hoping I can get someone who knows what they are doing (not likely moving to a rural area)
I live in Charter area in SoCal and seem to recall that you were in OC because of the 714 in your user name.

At any rate, I had good luck with Charter both with initial set up in 2011 and in a move just 2 weeks ago. Their new spectrum service is pretty good too, BTW.
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Old 08-23-2014, 08:29 AM
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Show him a screen shot of a Charter DVR guide and a screen shot of TIVo and WMC (both cable card) and ask which one is outdated. Then ask him what's behind the cover plate on the back of the Charter DVR. You guessed it, an old outdated cable card. Classic.

If you get the right person on the phone, takes about 10 min to set up a Charter cable card.
Exactly. True on all points. The Charter DVR's were crap last I knew and they were new equipment 3 years back so I figure that they are still using them today. 480i with ads and other junk cluttering the screen and no whole home solution at all.
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Old 08-23-2014, 09:01 AM - Thread Starter
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Jeez, I'm leaving TW for Charter next week. Hoping I can get someone who knows what they are doing (not likely moving to a rural area)
I live in Charter area in SoCal and seem to recall that you were in OC because of the 714 in your user name.

At any rate, I had good luck with Charter both with initial set up in 2011 and in a move just 2 weeks ago. Their new spectrum service is pretty good too, BTW.
Thanks man. I'm actually moving to Oregon. Hopefully they know what they're doing out there.
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Old 08-23-2014, 12:08 PM
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Wow. Wow, wow, wow.

Them technicalitions seam reel smart. I oneder what kind of test you have to take to git hired?
Just the pee test apparently.
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Old 08-24-2014, 09:32 AM
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Yes the menu and guides are lame on Charter. We came from directv with a Genie and we feel like we have been transported back in time 10 years. The only reason I have stayed with them this long is that the bill is only $130 for cable, internet, and phone. My last directv bill was $130 by itself and we have about the same package.

For some reason I can only record 2 channels at once, and I can't watch something that was previously recorded while it is recording. So if we happen to be watching something and a recording is about to start we have to either change channels or cancel our recording. The hdhr can do 3 channels with a single m-card, and the ceton can do 6 channels with a single m-card. Charter needs to get up to date.

I am waiting until September 3rd, when Spectrum goes live in the area, to make my decision to stay or not. I hear that we are getting a new user interface, but it is a systematic roll-out so not sure when we will get the update.

I just don't have the time to sit on the phone at my computer all the time trying to get this thing working. I guess this is how they keep people on their crappy cable boxes. Is there a hotline that you can call for cablecards, or do you just have to keep asking for someone else until you get someone that knows what they are doing?

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Old 08-24-2014, 12:32 PM
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With Charter, I've had good look just saying "activate a cablecard" at the voice prompt
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Old 08-24-2014, 01:36 PM
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Charter needs to get up to date.

Or else what? Charter doesn't need to do anything. The majority will do as you, complain but do nothing. It takes effort to get what you want, and most of us are not willing to pay the price.

I'm not trying to insult you.

If I were running a large company, especially one with an almost monopoly, I would hire someone to say, "We care". I would NOT spend hundreds of thousands to make 10% (or whatever) of my customers happy, especially if I am not going to see a return on my investment.

Another common business practice is to put off upgrading as long as possible. The idea is the sooner you replace equipment, the sooner you'll have to replace that equipment.

Obviously, Charter does not believe they are loosing enough customers to AT&T and DTV to make the investment.


I'm afraid if you want to make a change, you'll have to do it yourself.
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Old 08-24-2014, 02:41 PM
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Charter needs to get up to date.

Or else what?
I will cancel and go back to Directv. It won't make a difference in the larger scheme of things but it will make a difference in my house.
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Old 08-24-2014, 02:59 PM
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Have a new question;

Can a Dual and a Prime be set-up on the same network?

The Dual on a OTA - Wiegrad

Prime on Comcast.

My project for Labor Day weeknd.

Your comments appreciated.
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Old 08-24-2014, 03:46 PM
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Have a new question;

Can a Dual and a Prime be set-up on the same network?

The Dual on a OTA - Wiegrad

Prime on Comcast.

My project for Labor Day weeknd.

Your comments appreciated.
Yes... I have two Primes and two duals (one original HDHR and one HDHR3) on my network. Both primes have TimeWarner CableCards & TAs, the HDHR handles TW ClearQAM and the HDHR3 handles OTA. Both of the duals are assigned to local broadcast networks only. They are merged with the TWC digital lineup listings and prioritized OTA/ClearQAM/CC. We have three dedicated media PCs, two of which have heavy recording schedules, and we also have several laptops that are used occasionally as wireless TVs. No extenders. Setup has been quite trouble free for several years.

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Old 08-25-2014, 12:25 AM
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I will cancel and go back to Directv. It won't make a difference in the larger scheme of things but it will make a difference in my house.
Just be sure to give them a reason. If otherwise they may never connect the dots.
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Old 08-25-2014, 07:41 AM
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I will cancel and go back to Directv. It won't make a difference in the larger scheme of things but it will make a difference in my house.
Personally, I think you are giving in too soon. It really isn't that hard once you get in touch with the right person at Charter.
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Old 08-25-2014, 03:26 PM
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Personally, I think you are giving in too soon. It really isn't that hard once you get in touch with the right person at Charter.
I have another technician coming out Wednesday. We are having issues with the image and sound freezing up on the DVR. Maybe I will get lucky and this person will know something about the CableCards. One of the lift trucks is also suposed to come by and check on the lines at the road to see if there is a problem there.

I'm just happy that I am saving money right now, but my wife is putting a lot of pressure on me get rid of cable and go back to Direct. If she's not happy I'm not happy.

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Old 08-25-2014, 03:34 PM
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I have another technician coming out Wednesday. We are having issues with the image and sound freezing up on the DVR. Maybe I will get lucky and this person will know something about the CableCards. One of the lift trucks is also suposed to come by and check on the lines at the road to see if there is a problem there.

I'm just happy that I am saving money right now, but my wife is putting a lot of pressure on me get rid of cable and go back to Direct. If she's not happy I'm not happy.
This sounds like it could be the issue. Have you looked at the quality of your signal in the Prime's web interface? Low signal levels can cause issues. In my experience, Charter gets stuff fixed when there's an issue. My signal was low and I could not get a cable modem to work so they dropped a whole new line from the pole to my previous home. In my new home, the service is great, BTW. 100% on all signals coming into the Prime and I'm getting full advertised speed on downloads too.

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Old 08-25-2014, 04:06 PM
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I'm getting around 75 % - 82 % on the signal strength to the HDHR. It bounced around a lot, not very stable. They burried a new cable to the house, it is much thicker than the regular cables. I have a 2 way splitter from the main cable, one going to a DVR and the other going into another 3 way splitter. The 3 way splitter feeds the modem, the HDHR, and the Tuning Adapter.

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Old 08-25-2014, 04:30 PM
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Quote:
Originally Posted by action_jackson View Post
I'm getting around 75 % - 82 % on the signal strength to the HDHR. It bounced around a lot, not very stable. They burried a new cable to the house, it is much thicker than the regular cables. I have a 2 way splitter from the main cable, one going to a DVR and the other going into another 3 way splitter. The 3 way splitter feeds the modem, the HDHR, and the Tuning Adapter.
That is awful! Are they installing the RG11 right now? You should see a vast improvement after that but you have too many splitters too. Take the one to the DVR out of the chain. Each splitter drops 3dB at least and could be 6dB depending on the quality of the splitters. Are these splitters provided by Charter? How about the cable ends. Did they make those up for you? They should do all this to get your service up and running.

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