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post #2161 of 2281 Old 09-15-2014, 10:34 AM
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Originally Posted by Sammy2 View Post
You install MB3 Server and WMC Server TV on the HTPC used for the Prime and then you install the MB3 client on the Roku or Chromecast.
I've not had much luck with it. Really messes up WMC on my systems. Grabs tuners and won't let go, resulting in missed recordings, no tuners available, etc. Not ready for prime time IMO. MB3 on Roku is also still very buggy, weird artifacts in the GUI, slow, unstable. I'd keep it simple and go the DLNA route first.
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post #2162 of 2281 Old 09-16-2014, 10:41 AM
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I've not had much luck with it. Really messes up WMC on my systems. Grabs tuners and won't let go, resulting in missed recordings, no tuners available, etc. Not ready for prime time IMO. MB3 on Roku is also still very buggy, weird artifacts in the GUI, slow, unstable. I'd keep it simple and go the DLNA route first.
How do I do the DLNA route? Got the prime last night, got all the software installed and such, but didn't call my cable provider as the Monday Night Football game was just starting. I'm going to call tonight, wish me luck! Any tips on that?
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post #2163 of 2281 Old 09-16-2014, 10:51 AM
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Originally Posted by mteastham View Post
How do I do the DLNA route? Got the prime last night, got all the software installed and such, but didn't call my cable provider as the Monday Night Football game was just starting. I'm going to call tonight, wish me luck! Any tips on that?
I don't think there's anything to it. Turn on your streaming device, point it to the prime and pick a channel.

http://www.silicondust.com/dlna/
http://www.silicondust.com/forum2/viewforum.php?f=47

Prayer is the only thing that might help getting your cable card activated, and pretending you have a Tivo.
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post #2164 of 2281 Old 09-17-2014, 06:52 AM
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So I got the prime Monday, hoooked it all up yesterday and installed software. Called up Comcast, got pushed to the 3rd person - and told him the numbers I thought he needed - waited about 3 minutes on hold, and the webpage for the prime said "connected" or whatever (it changed). So I thought I was all good. I ran a scan of the channels, and it started picking up channels so I thought I was set. Told the guy thank you and hung up. It took about 20 minutes for the full channel scan to run - and I find out that it only picked up the "clear QAM" channels (so no ESPN, TBS, TNT and the like). I'll call them back today to see if I can get that rectified. One question though, a bit technical... My HTPC is connected via powerline adapters (the new homeplug AV2 standard) as my house wasn't wired up when it was built. It also already had an older PCI TV tuner card, which worked great for my clear QAM channels (locals), and I've already been using it as a DVR for those. I set up the 3 new prime tuners on it last night, which as you saw above was only able to get the same clear QAM channels, which were just a bit more fuzzy on the prime tuners (as it's over powerline) than they had been on the older TV tuner card. Is there any way when watching my local channels to "force" WMC to utilize the PCI TV tuner card and not the prime? Thanks for all the help and tips!
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post #2165 of 2281 Old 09-17-2014, 07:57 AM
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Originally Posted by mteastham View Post
So I got the prime Monday, hoooked it all up yesterday and installed software. Called up Comcast, got pushed to the 3rd person - and told him the numbers I thought he needed - waited about 3 minutes on hold, and the webpage for the prime said "connected" or whatever (it changed). So I thought I was all good. I ran a scan of the channels, and it started picking up channels so I thought I was set. Told the guy thank you and hung up. It took about 20 minutes for the full channel scan to run - and I find out that it only picked up the "clear QAM" channels (so no ESPN, TBS, TNT and the like). I'll call them back today to see if I can get that rectified. One question though, a bit technical... My HTPC is connected via powerline adapters (the new homeplug AV2 standard) as my house wasn't wired up when it was built. It also already had an older PCI TV tuner card, which worked great for my clear QAM channels (locals), and I've already been using it as a DVR for those. I set up the 3 new prime tuners on it last night, which as you saw above was only able to get the same clear QAM channels, which were just a bit more fuzzy on the prime tuners (as it's over powerline) than they had been on the older TV tuner card. Is there any way when watching my local channels to "force" WMC to utilize the PCI TV tuner card and not the prime? Thanks for all the help and tips!
Yes. In the TV setup, edit channels. Double click an individual channel to set it to a specific tuner.

Powerline should be fine. But I suspect since they're yet another split, your incoming TV signal is a lot weaker now. Should improve when you take the old card out of service and remove the splitter.

Last edited by mdavej; 09-17-2014 at 08:01 AM.
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post #2166 of 2281 Old 09-17-2014, 08:17 AM
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What old card would I be taking out and splitter would I be removing? Why should I remove the PCI TV tuner if it's picking up my clear QAM channels just fine? In the office on the 3rd floor of my house I have a cable wall jack that I have a 3 way coax splitter attached to. One goes to a small TV, one goes to the cable modem, and one now goes to the prime. Should that be changed around? The office is the location of one of my powerline adapters. On the first floor (technically basement) is where the HTPC is. It's connected to the network via the other powerline adapter. There is also a cable wall jack there which I believe has a 3 way splitter - one going to the TV directly, one going to the PCI TV card, and one is an extra for a future 2nd TV at the same location (I'm a sports nut, would like to be able to watch 2 games at once).
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post #2167 of 2281 Old 09-17-2014, 08:43 AM
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Originally Posted by mteastham View Post
What old card...
Use the HDHR Config Utility or the web based info page and check the signal strength and quality. If strength is below -14 or quality less than 90% you'll need to do something like rearrange your splitters.
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post #2168 of 2281 Old 09-17-2014, 09:14 AM
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Will do. I'm not at home now, but if I recall correctly there were 3 different signal bars for each tuner in the config utility. One way always around 90ish% and the other two were always maxed out on every channel. I guess I should max out signal to the prime, and then find out how to max that signal over my network (either powerline to HTPC or wireless N to laptops). Thanks again for all the help. Hopefully the next call to Comcast to get all the basic cable channels doesn't take an hour or two.....
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post #2169 of 2281 Old 09-17-2014, 09:26 AM
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Originally Posted by mteastham View Post
So I got the prime Monday, hoooked it all up yesterday and installed software. Called up Comcast, got pushed to the 3rd person - and told him the numbers I thought he needed - waited about 3 minutes on hold, and the webpage for the prime said "connected" or whatever (it changed). So I thought I was all good. I ran a scan of the channels, and it started picking up channels so I thought I was set. Told the guy thank you and hung up. It took about 20 minutes for the full channel scan to run - and I find out that it only picked up the "clear QAM" channels (so no ESPN, TBS, TNT and the like). I'll call them back today to see if I can get that rectified. One question though, a bit technical... My HTPC is connected via powerline adapters (the new homeplug AV2 standard) as my house wasn't wired up when it was built. It also already had an older PCI TV tuner card, which worked great for my clear QAM channels (locals), and I've already been using it as a DVR for those. I set up the 3 new prime tuners on it last night, which as you saw above was only able to get the same clear QAM channels, which were just a bit more fuzzy on the prime tuners (as it's over powerline) than they had been on the older TV tuner card. Is there any way when watching my local channels to "force" WMC to utilize the PCI TV tuner card and not the prime? Thanks for all the help and tips!
If you get all the clear channels but not those others it means your card(s) weren't properly paired to your tuner or something wasn't propagated properly on the bulkhead end but most likely the former in this situation. Also, you may want to consider putting your tuner directly next to your PC or running a single CAT5e or CAT6 cable to it and then putting your PC and Prime on an unmanaged gigabit switch. My entire house is CAT5 (built & wired the whole thing just before gigabit was the new hotness) so all of our extenders and most other items are on standard 100MB/s but this is more than enough to steam a single HD program to an extender. You'll want the added bandwidth between your PC and the tuner however as you can quickly soak up your 100MB/s if you're recording several programs while attempting to stream another program to an extender or using any other internet at all. Either way, if your Prime is far from your PC you will either need to run a CAT5e/CAT6 cable to it from your PC location or an RG6 to the PC for the Prime so depending on how your house was already wired it may make more sense to locate your Prime near your PC and utilize a nearby RG6 to connect it and then shorter network cables between a gigabit switch and your PC/Prime. There's ins't a whole lot of reason that your onboard tuner has better PQ than your Prime when it's all said and done.

Jer

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post #2170 of 2281 Old 09-17-2014, 09:31 AM
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Will do. I'm not at home now, but if I recall correctly there were 3 different signal bars for each tuner in the config utility. One way always around 90ish% and the other two were always maxed out on every channel. I guess I should max out signal to the prime, and then find out how to max that signal over my network (either powerline to HTPC or wireless N to laptops). Thanks again for all the help. Hopefully the next call to Comcast to get all the basic cable channels doesn't take an hour or two.....
If your tuners are that high you should be good. I have six and soak up WAY more internet bandwidth than your average user and my system works just fine DVR'ing several programs while handing out other programs to several locations all at once. I wouldn't budget yourself an hour or two because it could be far less if you get lucky or, if like some of us, you're unlucky it could take hours of phone calls over several days to get it propagated. As was stated before, the rep you get makes ALL the difference. It's best to say you have a TiVo as you are more likely to get a rep trained in card pairing that knows what they're doing but based on my experience it seems as though about 1 in 10 actually does. It's a very dicey situation and you will find yourself years later not making any changes to anything and demanding reps don't adjust anything on your account to avoid having to go through that again. Over time, you will start to forget the exact steps and time required to get it all operational but enough of a scar will exist that you will know to avoid having to go through it all again at all possible costs. May the force be with you.

Jer

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post #2171 of 2281 Old 09-17-2014, 09:34 AM
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Between all those splitters, your prime is getting 1/8th the original signal strength coming into your house because 3-way splitters are actually 4-way internally. Then inside the prime the signal gets split yet again. If it were me, I would sell the PCI card and remove all other unused splitters. All you really need is one to your modem and another to your prime. That's it, unless you really need more than 3 tuners at any given time.

There are no powerline/ethernet signal strength issues to correct. It doesn't work like CATV.

Your numbers look good, but since you're still getting breakups, something is wrong.

And unless you install TunerSalad, I don't think WMC will see more than a total of 4 tuners anyway.
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post #2172 of 2281 Old 09-17-2014, 09:48 AM
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WMC actually reported seeing the 2 tuners on my PCI tuner as well as the 3 tuners from the prime. I'm not sure how easily I can move the prime to be next to the HTPC. I'd want the prime to be connected to my wifi router so that I can pick up channels on wireless laptops. My modem and router are located in my office (2 floors away and on the other side of my house from the "mancave" where the HTPC is. As my wife telecommutes from home, and our main home computer isn't wireless. Now that I think about it, I guess my powerline adapters could go "the other direction" - have my cable modem, wifi router, prime and one powerline adapter in the mancave where the HTPC is located.....and then have the other powerline adapter in the office with a wifi router working as a swtich to her work computer, the man house computer, network printer and NAS. Man I wish the house was wired up from the start.....
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post #2173 of 2281 Old 09-17-2014, 09:59 AM
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Originally Posted by mteastham View Post
WMC actually reported seeing the 2 tuners on my PCI tuner as well as the 3 tuners from the prime. I'm not sure how easily I can move the prime to be next to the HTPC. I'd want the prime to be connected to my wifi router so that I can pick up channels on wireless laptops. My modem and router are located in my office (2 floors away and on the other side of my house from the "mancave" where the HTPC is. As my wife telecommutes from home, and our main home computer isn't wireless. Now that I think about it, I guess my powerline adapters could go "the other direction" - have my cable modem, wifi router, prime and one powerline adapter in the mancave where the HTPC is located.....and then have the other powerline adapter in the office with a wifi router working as a swtich to her work computer, the man house computer, network printer and NAS. Man I wish the house was wired up from the start.....

Unless I misunderstand what you're saying your Prime doesn't HAVE to be on your physical router to be seen by other networked devices. It just gas to be on the same network. Not sure I understand your post though. If you have a basement or an attic you can still rectify your situation with a few runs and now that your getting in a bandwidth intensive arena now would be a good time to address that as your needs won't be lessening anytime soon.

Jer

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post #2174 of 2281 Old 09-17-2014, 10:33 AM
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I have an attic, so I could network the 3rd floor (bedrooms and an office) all together. The basement is about 95% finished, so wiring there will be a large challenge. I bought the house last year, but it was built in 1998 and wasn't wired at with CAT5. I also don't have any idea of how the coax running into the house is done. Specifically, could I have the prime and the HTPC connected to a switch (wifi router operating as a switch actually) which is connected to a powerline adapter....and the other powerline adapter connected to the main wifi router and cable modem? That would then get me the best possible signal on the HTPC, but would it still allow me to use laptops and such to access the prime wirelessly?
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post #2175 of 2281 Old 09-17-2014, 10:54 AM
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not exactly a home run prime question, but ifigured the people here might now where to direct me

1) I use home run prime to record my sporting events,
2) I use videoredo to edit the commercials out,
3)I use TSmuxer to convert to Blu-ray files/folders and
4)then IMG burn to burn to my blank BD.

I am looking to add a top menu to my final discs, currently the videoredo only provides menu's to those items that will be burned to DVD, and my files are too big for that. Tsmuxer and imgburn don't appear to have any type of menu creation within them.

Does anyone have any suggestion of a program I could use (free preferably) that would allow me to create menu so that the game doesn't start up right away upon insertion of the disc?

And where exactly in the process would I be doing this step?

any help you guys can point me to would be a BIG help

thank you for your time and consideration
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post #2176 of 2281 Old 09-17-2014, 10:55 AM
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Originally Posted by mteastham View Post
I have an attic, so I could network the 3rd floor (bedrooms and an office) all together. The basement is about 95% finished, so wiring there will be a large challenge. I bought the house last year, but it was built in 1998 and wasn't wired at with CAT5. I also don't have any idea of how the coax running into the house is done. Specifically, could I have the prime and the HTPC connected to a switch (wifi router operating as a switch actually) which is connected to a powerline adapter....and the other powerline adapter connected to the main wifi router and cable modem? That would then get me the best possible signal on the HTPC, but would it still allow me to use laptops and such to access the prime wirelessly?
Are your wireless router ports gigabit?

Is there an RG6 terminal somewhere in relation to your PC that would make extending it to where you need your Prime easier than running a new network cable the length of your house? In other words, if there's an RG6 terminal on the same wall on the other side it would take about 10min to move that the the side of the wall you need it to be in the same room as your PC and then putting everything on a separate switch that then feeds back into your network via the wire that originally fed your PC.

Not sure I understand how you want your setup connected. Basically you need your cable modem to be nearest the feed to your house with few splits as possible. Ideally you would have it split only once near where it comes into the house and then go into your cable modem and your Prime tuner (I wouldn't even bother trying to feed your PC tuner card at this point but you can) and then your Prime and your PC need to be connected via a gigabit connection to get enough bandwidth to handle simultaneous HD program recording while feeding other programs to extenders and still having internet connectivity. If you put this connection on your network somehow then any other device on the network can see tuners or recorded programs and other media. You don't have to have the Prime physically connected directly to the router for this to happen. They all just need to be on the same network. Your powerline just acts as a direct cable between the two units so think of it as a hardwire (even though there are some issues present you wouldn't normally get from an actual network cable but for purposes of this conversation just visualize a solid network cable between those units) connection between two devices on the network. Ideally you won't have this in use where your HTPC, Prime, Gigabit switch & router exist. It could be used to feed the HTPC/Switch/Prime back to your network and likely will work alright but this could also introduce some issues since your primary media source to all of your home would be dependent first on a power line adapter's connection being stable and error free. This is why I said you need to get your Prime and HTPC on a Gigabit switch directly connected to each other. If you are trying to feed three tuners to a PC that might want to record three HD programs at once on only a 10/100 connection you will likely run into bandwidth issues even before you factor in internet access on that PC or trying to simultaneously serve up other files elsewhere.

Personally, my router has gigabit switches. My Primes are right next to it and my PC that handles media duties is as well and all are connected via CAT6 to said router ports. Then, the final port feeds my 10/100 switch that feeds the rest of the house. An extender will never pull 100MB/s trying to stream a single HD recording so gigabit for everything is overkill. Your entire network can be 10/100 or powerline as long as those two devices are communucating via Gigabit.

Does this all make sense?

Jer

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post #2177 of 2281 Old 09-17-2014, 11:05 AM
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Originally Posted by mdavej View Post

If it were me, I would sell the PCI card and remove all other unused splitters. All you really need is one to your modem and another to your prime. That's it, unless you really need more than 3 tuners at any given time.
You can never have too many tuners!
I kept my Hauppauge 2250 2-tuner PCIe card installed when I added the CableCARD tuners. It really helps having two extra QAM tuners to augment my HDHR Prime and InfiniTV4. I use the Hauppauge FM radio tuner over the extenders once in a while too.

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And unless you install TunerSalad, I don't think WMC will see more than a total of 4 tuners anyway.
It's not a total of 4 tuners, it's 4 tuners of each type. Two QAM and three CableCARD shouldn't be a problem without tuner salad.
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post #2178 of 2281 Old 09-17-2014, 12:21 PM
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Thank you for your extensive post! I'll see if I can explain what I currently have set up without confusing you and me both.

There is a main comcast line running into my house. From that point, I have no idea where splits and such are as everything is behind walls. What I do know (from opening up the wall jacks/ports) is that there is quite a bit of RG11 (not RG6) through the house - which is likely overkill. For all I know, though, the incoming line could be split 2 or 3 times before it hits the wall jack in the office. Is there a quick and easy way to check the signal strength at each wall cable jack (there are 9 in the house total)?

Anyway, at the office cable wall jack I have a 3 way splitter - one goes to a small TV that my wife has on while working, one goes to the cable modem, and the third goes to the prime. From the cable modem there is a cat5 line going to my d-link 655 router (gigabit I believe, and wireless N). The 4 ports on the router feed 1)main house computer 2)prime 3)small seagate NAS device and 4) one powerline adapter.

Two floors down and on the other side of the house (so no possible way to run any soft of wiring) is my mancave. This location has a cable wall jack which is split to feed the PCI TV tuner card on the HTPC and a direct line to the TV (so I can easily watch clear QAM locals in case all this other stuff isn't working properly and a game is on :-). At this location is where the other powerline adapter also is. It feeds an older d-link 615 router (don't believe it's gigabit, though) which I have set up as a wireless switch (think wifi hotspot for that room with 3 LAN ports as well as the 4th is the incoming from the powerline adapter). Those 3 ports on this router feed 1)HTPC 2)xbox360 and 3)playstation.

If needed I also have switches that can be used for additional LAN ports at either location.

Aside from the mancave, I have an HDTV in my living room and one in the bedroom where I'll likely have either xbox 360s as extenders or I'll use laptops with remotes as 2nd and 3rd HTPC's with their wireless capabilities. If wireless isn't strong enough at these locations, I may purchase another set of the same powerline adapters so I'd have a total of 4.

I hope all that makes sense.

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post #2179 of 2281 Old 09-17-2014, 02:37 PM
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Thank you for your extensive post! I'll see if I can explain what I currently have set up without confusing you and me both.

There is a main comcast line running into my house. From that point, I have no idea where splits and such are as everything is behind walls. What I do know (from opening up the wall jacks/ports) is that there is quite a bit of RG11 (not RG6) through the house - which is likely overkill. For all I know, though, the incoming line could be split 2 or 3 times before it hits the wall jack in the office. Is there a quick and easy way to check the signal strength at each wall cable jack (there are 9 in the house total)?

Anyway, at the office cable wall jack I have a 3 way splitter - one goes to a small TV that my wife has on while working, one goes to the cable modem, and the third goes to the prime. From the cable modem there is a cat5 line going to my d-link 655 router (gigabit I believe, and wireless N). The 4 ports on the router feed 1)main house computer 2)prime 3)small seagate NAS device and 4) one powerline adapter.

Two floors down and on the other side of the house (so no possible way to run any soft of wiring) is my mancave. This location has a cable wall jack which is split to feed the PCI TV tuner card on the HTPC and a direct line to the TV (so I can easily watch clear QAM locals in case all this other stuff isn't working properly and a game is on :-). At this location is where the other powerline adapter also is. It feeds an older d-link 615 router (don't believe it's gigabit, though) which I have set up as a wireless switch (think wifi hotspot for that room with 3 LAN ports as well as the 4th is the incoming from the powerline adapter). Those 3 ports on this router feed 1)HTPC 2)xbox360 and 3)playstation.

If needed I also have switches that can be used for additional LAN ports at either location.

Aside from the mancave, I have an HDTV in my living room and one in the bedroom where I'll likely have either xbox 360s as extenders or I'll use laptops with remotes as 2nd and 3rd HTPC's with their wireless capabilities. If wireless isn't strong enough at these locations, I may purchase another set of the same powerline adapters so I'd have a total of 4.

I hope all that makes sense.
Is your 'main pc in your office' the one doing the WMC duties (DVR, tuner access & other media streaming) or the HTPC in your mancave?

Jer

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post #2180 of 2281 Old 09-17-2014, 02:40 PM
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Originally Posted by billmich View Post
not exactly a home run prime question, but ifigured the people here might now where to direct me

1) I use home run prime to record my sporting events,
2) I use videoredo to edit the commercials out,
3)I use TSmuxer to convert to Blu-ray files/folders and
4)then IMG burn to burn to my blank BD.

I am looking to add a top menu to my final discs, currently the videoredo only provides menu's to those items that will be burned to DVD, and my files are too big for that. Tsmuxer and imgburn don't appear to have any type of menu creation within them.

Does anyone have any suggestion of a program I could use (free preferably) that would allow me to create menu so that the game doesn't start up right away upon insertion of the disc?

And where exactly in the process would I be doing this step?

any help you guys can point me to would be a BIG help

thank you for your time and consideration
Windows Movie Maker might work well for this, and it's free. I've used it to make menus for home movies. I don't see why it wouldn't work for other files too.

http://forums.afterdawn.com/ usually has good info about that kind of thing.
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post #2181 of 2281 Old 09-18-2014, 07:00 AM
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Is your 'main pc in your office' the one doing the WMC duties (DVR, tuner access & other media streaming) or the HTPC in your mancave?
Sorry for the delay in getting back with you. The computer doing all the WMC duties will be the one in the mancave. The 'main pc in the office' is a 3ish year old "gaming rig" that really just gets used for facebook and checking sports scores now, haha.

So I called Comcast again last night. Gave them the same host ID and cable card ID as I had before. What's interesting is that the lady on the line gave me the "card serial number" I believe, which was all letters, and read it off to me. I found this interesting because I know I never told that code to anyone at Comcast, so there obviously is some "link" going on between the tuner/card and Comcast. I still don't get anything other than the clear QAM channels, though.

I also noticed that when using the 3 way coax splitter in the office (TV, prime, and cable modem) the "OOB lock" on the prime's website would say "weak". If I swapped out the splitter for a 2 way (leaving the TV out), it would say "locked". So I think I either need to leave that as a 2 way splitter, or relocate the prime to the mancave - which would take the powerline adapters out of the link between the prime and the HTPC, which I'd guess is what you were getting at with the above question.

In the end, with Comcast, they are sending out a tech this Saturday to hopefully rectify the issue of only getting my "local" channels on the prime. Any idea of anything I can do to fix the issue on my end, or do you think any issue would be on Comcast's end? I mean, I know there is some link going on between the two, maybe there is some option I didn't check on my end.....

Thanks again for all of your help! It's very much appreciated.
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post #2182 of 2281 Old 09-18-2014, 08:15 AM
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Originally Posted by mteastham View Post
Gave them the same host ID and cable card ID as I had before. What's interesting is that the lady on the line gave me the "card serial number" I believe, which was all letters, and read it off to me. I found this interesting because I know I never told that code to anyone at Comcast, so there obviously is some "link" going on between the tuner/card and Comcast.
Make sure you give them the current numbers off the CableCARD Pairing screen when you call. One of those numbers will change every time the cable company tries to activate the card. I think it's the "Data" number that changes but I'm not sure.

They probably know the card serial number because it's listed on your account.
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post #2183 of 2281 Old 09-18-2014, 08:21 AM
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Make sure you give them the current numbers off the CableCARD Pairing screen when you call. One of those numbers will change every time the cable company tries to activate the card. I think it's the "Data" number that changes but I'm not sure.

They probably know the card serial number because it's listed on your account.
They keep asking for the host ID and the cable card ID, which I have now given 3-4 times - and they haven't changed. Some of the folks I've talked with have asked for other things, but those requests haven't been consistent with every person I've talked with. Also some of thing things they've asked for I can't find. I'll monkey with it some more this evening, but having a comcast guy come to the house Saturday (if it's not working totally by then) should solve the problem - and allow me to get the ESPN Monday night football game streaming on the prime!
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post #2184 of 2281 Old 09-18-2014, 09:03 AM
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Originally Posted by mdavej View Post
Windows Movie Maker might work well for this, and it's free. I've used it to make menus for home movies. I don't see why it wouldn't work for other files too.

http://forums.afterdawn.com/ usually has good info about that kind of thing.
Thank you for the heads up, I will check it out.

Any other suggestions are also very much welcomed
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post #2185 of 2281 Old 09-18-2014, 10:14 AM
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Originally Posted by mteastham View Post
They keep asking for the host ID and the cable card ID, which I have now given 3-4 times - and they haven't changed. Some of the folks I've talked with have asked for other things, but those requests haven't been consistent with every person I've talked with. Also some of thing things they've asked for I can't find. I'll monkey with it some more this evening, but having a comcast guy come to the house Saturday (if it's not working totally by then) should solve the problem - and allow me to get the ESPN Monday night football game streaming on the prime!
They keep asking for the wrong thing. Call back and convince them they need your "Data ID" or "Data" too. Once that info is in there and they send another hit, it should work. If the tech comes, he could at least rework/reduce your splitters to improve your signal. If I had as many splits as you, my tuner wouldn't work at all.
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post #2186 of 2281 Old 09-18-2014, 10:32 AM
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Originally Posted by mdavej View Post
They keep asking for the wrong thing. Call back and convince them they need your "Data ID" or "Data" too. Once that info is in there and they send another hit, it should work. If the tech comes, he could at least rework/reduce your splitters to improve your signal. If I had as many splits as you, my tuner wouldn't work at all.
Where do I find that Data ID? How long is is, and is it numbers or letters? I'd love to have this resolved without having to wait around on a tech to come to my house when I could be out doing other stuff. As for the splitters and such, 90% of all of that is behind walls - and I'm not yet ready to go ripping those down. As soon as the main line comes through the cinder-block in my basement, it's behind drywall.

I'm hoping to take some time in the next few days to go around to each wall jack in the house with a 19" TV and see if it can pick up channels at each, and maybe there is a "signal meter" or something similar built into it so I can see where signal strength is best. I may totally relocate the cable modem, prime, main wifi router and NAS device to the basement/mancave area - then "powerline adapter" connect that location to the office for the main home computer and my wife's work laptop and the wifi router/switch.
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post #2187 of 2281 Old 09-18-2014, 11:05 AM
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Mteastham, I've been reading about your experience, but I don't remember you saying if you followed the advice that was given to you b4 you called Comcast. Did you ask for the TiVo department like you were told? Did you lie and tell them you had a Tivo like was suggested?

Everything that is happening to you was fortold to you. You are talking to people who don't know what they are doing.

As for that card number, you can't assume anything. They logged that number when they issued the card to you. It's in your file.

Sent from my Nexus 7 using Tapatalk
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post #2188 of 2281 Old 09-18-2014, 11:28 AM
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Mteastham, I've been reading about your experience, but I don't remember you saying if you followed the advice that was given to you b4 you called Comcast. Did you ask for the TiVo department like you were told? Did you lie and tell them you had a Tivo like was suggested?

Everything that is happening to you was fortold to you. You are talking to people who don't know what they are doing.

As for that card number, you can't assume anything. They logged that number when they issued the card to you. It's in your file.

Sent from my Nexus 7 using Tapatalk
Yes, I told them I'd like to active "a cablecard for my Tivo". In fact, after I couldn't get it to pair properly (or rather they couldn't) last night, the lady at Comcast gave me their number to "the Tivo department". I thought I was finally getting somewhere. I called the number......it was the main number for Tivo (as in the company Tivo, having nothing to do with Comcast at all). I had to chuckle....
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post #2189 of 2281 Old 09-18-2014, 11:31 AM
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Where do I find that Data ID? How long is is, and is it numbers or letters?
Open the HDHR device webpage and click "CableCARD Menu", then click "CableCARD(tm) Pairing".
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post #2190 of 2281 Old 09-18-2014, 11:35 AM
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Open the HDHR device webpage and click "CableCARD Menu", then click "CableCARD(tm) Pairing".
You Sir, are the man! I will check this when I get home this evening. If I can find it, I'll call comcast and try one last time to get everything paired up properly.
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