Well I got an email back from Ceton and in addition to a bunch of things to try (nothing worked), they felt the need to give me a lecture on call centers and how they are more efficient through email support. Ironic considering I build and staff call centers for a living. If they can remotely access this ceton like Cox can with their cable modems/DVRs, or if the ceton can kick out a log file I can email, sure. Otherwise, no. In a phone call that would take less time than typing the lengthy email he sent me (don't even go there with copy/pasting troubleshooting scripts), it would be quickly determined the thing is either alive or dead.
I doubt it should require a network connection to, at the very least, post a signal to the TV; so all the network variables should be taken out of the equation.