It's not that often that I can be truly awed by a bizarre sense of entitlement and misguided soap-boxing. Congratulations.
Speaking in general terms, behavior like this (and frankly several posts in this thread) are exactly why many CE companies choose to ignore their customers. It's very difficult to have an open/honest discussion when one side (or a substantial number of outliers on one side) refuses to keep their expectations and behavior consistent with the actual consequences at play. There is a SNR threshold, when the noise starts drowning out the useful part natural consequences ensue.
The level of involvement from Ceton employees, often clearly outside of normal business hours, in this thread is abnormally high. Personally, I'd rather that we have access to more information, more employees, and more involvement than less. Behavior like this does not encourage that; even animals learn from repetition. Proper incentives (+/-) are an important part of any game
long term, it's important to think about the choices you make, the way you behave and the potential consequences of those inputs before grabbing a pitchfork.
Yes, it is frustrating when a device doesn't work the way you want but appropriate context is essential. It is not reasonable to expect that people work around the clock, cancel long planned vacations, or lock themselves away from the world so that you can watch TV in the bedroom instead of the living room.
TBC, it is not my intent to censor your opinions, thoughts, etc. (everyone can have as many as they like) just to encourage a bit more prior thought and better expression of them should the desire to share be uncontainable.