Hey guys, I am having some real trouble with Plex and I am hoping you can help. The Plex forums are a nightmare (IMO), and you can never seem to get a good answer.
So I am a Plex Pass user if that matters, and cannot get any of my HD movies to play on any devices including the web player. I have tried checking the settings in my router, un-installing and re-installing Plex on my server, and I have changed some security settings on the server (I cant remember exactly what it was). Anytime I go to play an HD movie it says "We're unable to play this video, make sure the server is running and has access to this video." I should actually say I mostly get this on HD movies, but have seen it on non-HD (DVD rips) as well. Most of my non HD movies will play just fine though.
All of my movies were ripped using MakeMKV, and have not been compressed. The files and locations have not changed at all, but I just started having this problem. I can watch any of the movies directly on my server (in media center, or VLC), or through Emby on any of my devices. The details of my server can be found here
. On the network side everything is wired with CAT6, and it goes from my computer into an 8 port switch on my rack, then to a 24 port switch. Both of these switches are just dumb switches, nothing weird going on there. From the 24 port switch it goes to a patch panel out to some devices, or into my Asus RT-N66U router. So some devices are clearly wired while others are wireless, same problem regardless.
I am sure you guys will need more info to help me diagnose and fix this problem, just let me know what you need. Thanks in advance for any help on this! It has been driving me crazy for a few weeks now.